Break​/Fix - Huntsville

Desktop Support Technician

Apex Systems, the nation's second largest IT staffing firm, has an immediate opportunity for a Desktop Support Technician to support one of our top clients in Huntsville, AL! Please find the details below.

Start Date:

ASAP

Shift: Monday – Friday; 7 AM – 4 PM

Principal Duties and Responsibilities:

• Tech will be supporting device moves from 1 location to another, connection of devices and testing.
• During down time tech may be supporting break/fix and IRMACD activities.
• Provided Desktop HW & SW, networking and VTC technical support
• Perform IT service delivery (IMAC, Break Fix, Desk side Support) according to Managed Client policy and Procedure Guide
• Coordinates and Client End User on expectations and availability to conduct Managed Client Services
• Performs trouble shooting, parts replacement, system upgrades and basic deployments & repair on Client Assets in campus/remote locations
• Identifies potential issues that could adversely impact End User experience and follows through on action steps
• Strives to meet all Client SLAs & Customer Satisfaction Goals

Required Skills and

Competencies:

• Minimum 1-3 year experience in servicing/deploy computer equipment
• Active CompTIA Certification or ability to obtain within 90 days
• Must have a proven customer service background
• Must have experience in a corporate environment
• Individual will be knowledgeable of Windows operation system environment
• Able to comprehend and follow verbal and written technical instructions and scripts

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at a or .