Sr. NetSuite Administrator

I. Essential Duties and Responsibilities

The Sr.
Net Suite Administrator reports to the Associate Director, IT Applications and is responsible for the administration, configuration, support, enhancement, and overall operational effectiveness of Net Suite and related business applications within a biopharmaceutical manufacturing organization operating in a regulated GMP environment. This role serves as the primary technical support for Net Suite, with responsibility for maintaining system stability, supporting users, configuring and troubleshooting customizations, and partnering with business stakeholders to translate operational needs into scalable, compliant system solutions.

This position requires a seasoned professional with strong hands‑on experience in Net Suite administration, Suite Script, workflows, saved searches, reporting, roles and permissions, and system troubleshooting in a customized environment. The Net Suite Administrator must be capable of working independently, managing multiple priorities, and collaborating closely with internal stakeholders to support business operations while maintaining compliance, documentation, data integrity, and controlled change management.

• Serve as the primary administrator for Net Suite and as a key support resource for other assigned business applications.
• Administer, configure, and maintain Net Suite, including custom records, fields, forms, workflows, roles, permissions, dashboards, saved searches, KPIs, reports, centers, and other system settings.
• Design, configure, troubleshoot, and optimize Net Suite workflows and approval processes to support business and compliance requirements.
• Develop, maintain, troubleshoot, and support Net Suite customizations, including Suite Script and other platform‑specific configurations.
• Analyze existing customizations and system behavior to identify root causes of issues, assess downstream impacts, and recommend improvements.
• Investigate and resolve application issues involving configuration, scripts, workflows, permissions, integrations, and master data.
• Maintain awareness of Net Suite releases, system updates, and platform changes; assess impacts to the business and coordinate required testing and implementation activities.
• Support sandbox management, testing coordination, and deployment readiness for system changes and releases.

• Partner closely with stakeholders across Materials Management, Finance, Manufacturing, Quality, and Procurement to understand business processes, operational challenges, and improvement opportunities.
• Gather, analyze, and document business, functional, and technical requirements for system enhancements, process changes, reporting needs, and issue resolution.
• Translate business requirements into technical solutions, system configurations, workflow designs, script requirements, reports, saved searches, or vendor specifications.
• Evaluate current‑state processes and system usage to identify opportunities to improve efficiency, usability, control, compliance, and data quality.
• Recommend practical, scalable solutions that balance business needs, technical feasibility, regulatory expectations, and long‑term maintainability.

• Provide day‑to‑day Net Suite support for users across multiple functional areas, including troubleshooting, issue analysis, defect resolution, and user guidance.
• Independently manage support requests, system issues, enhancement requests, and operational priorities through ticketing and work management tools such as Fresh Desk and
• Triage tickets based on business impact, urgency, complexity, and compliance risk, escalating issues appropriately when vendor support or additional technical expertise is required.
• Document issue details, root cause analysis, corrective actions, and resolution outcomes in accordance with internal processes.
• Coordinate and track support activities, open issues, enhancements, and related follow‑up actions through completion.
• Support and user access for other smaller enterprise systems, as assigned.