Cable Technician

Infra Repair Technician

Location
- Huntsville, AL, US 35810

An Infrastructure Repair Technician plays a vital role in ensuring the seamless operation of infrastructure and equipment within our fast-paced data center environment. As a key member of the Edge Network Service Repair Team, you will be responsible for providing expert repair services, troubleshooting complex issues, and collaborating with cross-functional teams to drive resolutions on cutting-edge technology.

• Troubleshooting and Resolution:
  Identify, diagnose, and successfully resolve hardware problems on servers, storage systems, and network devices, utilizing advanced technical skills and knowledge of industry-standard tools and methodologies.
• Repair and Replacement:
  Perform repairs and replacements of faulty components, including but not limited to:
• Server hardware (e.g., GPU, CPU, Motherboard)
• Storage systems (e.g., Hard Drives, SSDs)
• Network devices (e.g., Switches, Routers, Firewalls)
• Ticket Management and Closure:
  Manage and close tickets in a timely manner, ensuring that all necessary documentation is completed accurately and efficiently.
• Root Cause Analysis:
  Participate in root cause analysis of highly technical issues within the data center, collaborating with cross-functional teams to identify and address underlying causes.
• Collaboration and Communication:
  Collaborate with other technicians, engineers, and stakeholders to resolve complex technical issues, communicating effectively and escalating issues as needed to ensure prompt resolution.