Network Administrator

Overview

About Peraton
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace.

The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit  to learn how we re keeping people around the world safe and secure.

Program Overview
The program provides continuous (24x7x365) IT Service Desk supporting approximately 70,000 accounts across 500+ locations within and outside the continental United States. The program provides contractor Watch Officers and government Watch Commander oversight to manage and coordinate the IT Critical Incident Management (CIM) Program, which supports several critical incidents.

Peraton is seeking a Network Technician to join our team of qualified, diverse individuals. The ideal candidate will become part of Peraton s Federal Bureau of Investigations (FBI) Enterprise Operations Center (EOC) Network Operation Center (NOC) Support Services program providing IT Service Desk support. The NOC provides continuous (24x7x365) IT Service Desk supporting approximately 70,000 FBI accounts across 500+ locations within and outside the continental United States.

The NOC provides Tier 2 Network Performance Monitoring and Support and Tier 2 System Administration Monitoring and Support. The NOC supports the FBI s IT Critical Incident Management (CIM) Program, which supports the FBI s Strategic Information and Operations Center (SIOC), National Crisis Command Center (NC3), and Field Office Command Posts, among other critical incidents. The NOC provides a single point of contact for end users to receive technical support, request technical services and receive status about existing requests.

The NOC will provide Tier 1 and Tier 2 services that are critical to the successful operation of a technical support environment as it is the focal point for communication between technical solver groups. The IT Service Desk is central to the operational service model and is the focal point for end-to-end service delivery across the service operation lifecycle.

The Network Technician role will be on-site full-time located in Huntsville, AL
.

• Provide continuous and proactive operational Tier 1/2 Network performance monitoring and support.
• Support shift work that provides 24x7x365 network support to optimize and provide stable network performance.
• Provide Tier 2 Network and Tier 2 Systems support primary functions for the CIM, SIOC, NC3, and Field Office Command Posts, among other critical incidents for all system services and network devices.
• Assist in the implementation of enterprise networks and network components.
• Support threat assessment and security design and implementation.
• Monitor network performance and execute maintenance and operations plans.
• Support the evaluation of components as part of the component selection process.
• Assist in development of custom software or hardware network components.
• Provide ongoing maintenance and support of hardware and software network components and applications.
• Provide user and administrator training and conduct network component testing.
• Track and manage all Tier 2 Network Services and Enterprise outages.
• Provide operational support processes and requirements for network tools and provide proactive problem and incident management activities.
• Conduct monitoring network to include the transport layer, from core nodes down to the individual end-nodes and support of all networks and network devices; and operational server monitoring for ITB enterprise servers and server hardware.
• Provide monitoring and reporting on applications or user/sites…