Geospatial; GIS Business Analyst

Ardent is looking for a Geospatial (GIS) Business Analyst to join our team.

This is an onsite position based in Huntsville, AL
, a city recognized as one of the Top 10 Best Places to Live by U.S. News & World Report and noted for being the 2nd most affordable place to live and the 16th fastest-growing city in the U.S.

We are seeking a highly motivated Geospatial (GIS) Business Analyst with in-depth knowledge of industry-leading geospatial tools, including ESRI’s web-GIS and desktop suite. The role involves diagnosing technical issues with ArcGIS web applications, implementing IT solutions for a high-quality user experience, and designing and developing tools that leverage the ArcGIS API for Python to automate GIS tasks such as map production, web service publishing, data source updates, and web map generation.

The Analyst will support critical automation tasks to manage deployments, metrics, and user access, and will develop data-driven solutions for incident operations and national security events using products such as ArcGIS Dashboards, Experience Builder, Survey
123, Field Maps, Story Maps, and Track Viewer within an Agile-based process.

• Client Support and Troubleshooting: troubleshoot client issues related to ESRI ArcGIS Enterprise application deployment and create maps or visualization output focused on critical infrastructure and cyber information for hazards.
• Complex Problem Solving: solve complex problems with IT infrastructure, application design, development, and user experiences, quickly converting customer ideas into minimum-viable products using the entire ArcGIS suite.
• Customer Interaction and Needs Assessment: act as a technical expert of ArcGIS, speaking confidently with customers about ESRI technology capabilities and anticipating customer needs.
• Tool and Application Deployment: leverage ArcGIS Dashboard, Insights, Survey
  123, Field Maps, Experience Builder, and Web App Builder, write technical design specifications and support documentation.
• Adaptability: adapt to demand changes, setbacks, and transitions.

• Must have active Top Secret Clearance.
• Bachelor's Degree in Geography, Geographic Information Systems (GIS), Computer Science, Earth Sciences, Engineering, IT-focused discipline, or equivalent work experience.
• At least 1 year of GIS technical support experience.
• Identify, articulate, and address solutions for customer issues related to the usage and performance of ArcGIS Online, ArcGIS Pro, ArcGIS Enterprise, and related technologies.
• Maintain comprehensive case documentation.
• Experience developing Geospatial Products using Esri ArcGIS Desktop/Pro and web-based tools including ESRI Dashboards, Experience Builder, Survey
  123, Web App Builder, Story Maps, and mobile applications.
• Strong cartographic skills and visual interpretation of data.
• Provide geospatial support to clean, format, and analyze issues with geospatial data.
• Working knowledge of relational databases, performing data collection, processing, analysis, modeling, and exploitation.
• Understanding of Esri Geodatabases and OGC service standards for geospatial data.
• Experience leveraging Python for GIS visualization, spatial data management, and system administration tasks.
• Strong client-facing communication skills.
• Familiarity with Agile and Scrum methods.

• Experience with Esri technology creating maps, performing spatial analysis, and configuring web applications.
• Strong understanding of geodatabases and underlying DBMS technology.
• Ability to communicate with customers of varying technical expertise in GIS and IT.

Due to the nature of the work we support, all candidates must be willing to undergo a government‑issued background investigation process. We highly encourage all Veterans and individuals with disabilities to apply.

Ardent is an equal opportunity employer. We will not discriminate in employment, recruitment, advertisements for employment, compensation, termination, promotion, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression, or any other basis protected by state, local, or federal law.