IT Service Engineer
Job in
Huntsville, Madison County, Alabama, 35824, USA
Listed on 2026-07-12
Listing for:
Techni-Core Corporation
Full Time
position Listed on 2026-07-12
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Network Administrator, Technical Support
Job Description & How to Apply Below
* Alabama* United States
* Accepting Candidate
* Computing/MIS
* 3 years
Apply to this Job#
Job Description * + IT Customer service + IT software/hardware troubleshooting + Being able to work independently This will be through the end of the year with potential budget with the HQ based in Switzerland.
The company is a NASA Contractor that builds propulsion/satellite systems.
The position is located in Trinity, AL (Across 565W towards Decatur. Once across the bridge entering Decatur, turn right and head towards Tirnity, AL. The facility is along the Tennessee River approximately `10-15 minutes past bridge in Decatur).
The rate is open for discussion.
Job/
Position Title:
IT Field Service Engineer
Reports To:
US IT Manager and in dotted line to IT Service Manager Organization:
Infrastructure & Operations (RIOII), IT & Procurement, Support Functions Competence level/Grading (Aon, IPE) If applicable: E
Job Summary / Principal Purpose of Role (Why does this position exist within the organization? Summarize in 1-3 sentences.) The IT Field Support Engineer will be part of the Field Service Team being responsible to support the business on the daily usage of all the IT services, maintaining a direct relationships across the business and tech enterprise teams, being responsible for the stability of the IT equipment ensuring the service remains stable, performant and operational.
The IT Field Support Engineer will work in close collaboration within the Beyond Gravity Service Delivery & Support organization and across Tech Infrastructure & Operations functions to limit the operational and revenue impact by reducing the Mean Time to Detect (MTTD), Mean Time To Respond (MTTR) and Mean Time to Root Cause (MTTRC) on IT Incident and Problem tickets. The role holder will be an energetic, structured, and detailed individual who has a strong passion for problem solving driving continual customer focused service improvements, service excellence, business and technology change.
Reporting directly to the FSE Leader, this role will be a key part of the Service Delivery Team, ensuring our technology solutions and in life Service & business processes are fully aligned and contribute to the vision and strategic direction of the organization.
Job Responsibilities / Key Accountabilities (List the 8-10 specific responsibilities, key accountabilities, or functions which cover various aspects of the job. Start each statement with an action word, e.g. Leads, Advises, Develops, Achieves, Directs, etc.)
· 1st and 2nd level support for Windows-based user applications
· Handling incoming support requests from end users (=tickets)
· User management - permission management of several systems
· Asset management: care of employees regarding their IT workstation equipment (hardware), Mobile Phones and IT Accessories
· Support for IT stock - Inventory Management Control.
· Control and oversee ordering inventory, storage of inventory, and control the amount of goods
· Update the CMBD record file
· Support and Maintenance of the network infrastructure
· Support of telecommunication systems (MS Teams, legacy telephony)
· Support regarding the office relocations (warehouses, new offices - network, switchers, installations)
· Collaboration on IT projects throughout the life cycle of IT infrastructure/organizational programs
· Reading error codes flashed up on the device
· Swapping out hardware
· Tracing faults using diagnostic devices and software
· Upgrading components
· Assisting the support staff of other service-providers
· May require some staggered shifts
· Will require some travel to sites
· Other duties may be assigned
Job Requirements / Knowledge and Experience Must’s:
· Completed technical education with a focus on IT or equivalent work experience.
· Years of experience:
Intermediate, typically 2 to 4 years of applied skills and experience
· Work experience in a similar role with a focus on technical support and help desk.
· Good knowledge in the areas of network technology (LAN, WAN, Wifi, DNS, DHCP....) and server landscapes, Soft- und Hardware, AD,…
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