Onsite Help Desk Team Lead - IT & User Services
Job in
Huntsville, Madison County, Alabama, 35824, USA
Listed on 2026-07-21
Listing for:
Ellucian Company L.P.
Full Time
position Listed on 2026-07-21
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, IT Project Manager
Job Description & How to Apply Below
Ellucian seeks a Help Desk Team Lead to supervise the Oakwood University Information Technology (OUIT) User Services team onsite. You will oversee day-to-day service desk operations, mentor staff, and coordinate student workers while ensuring timely resolution of complex issues.
Responsibilities include Tier 3 support, identity/access management, and endpoint governance, with a focus on ITIL/ITSM practices and security compliance.
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