Service Desk Manager - ITIL/ServiceNow Lead (DoD
Job in
Huntsville, Madison County, Alabama, 35824, USA
Listed on 2026-07-30
Listing for:
Interactive Process Technology LLC
Full Time
position Listed on 2026-07-30
Job specializations:
-
IT/Tech
IT Project Manager, IT Support, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
Interactive Process Technology LLC is seeking an experienced IT Service Desk Manager located in Huntsville, Alabama. This role involves leading daily operations of a large IT Service Desk, ensuring reliable and efficient IT support while implementing ITIL 4 best practices.
The ideal candidate will have over 10 years of experience, strong communication skills, and Service Now expertise. Responsibilities include managing the IT team, ensuring SLA compliance, and driving continuous improvement initiatives.
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