IT Support Coordinator, YSG HQ

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ABOUT THE ORGANIZATION Yorktown Systems Group, Inc., and its wholly-owned subsidiaries, are a committed team of dedicated former military and civilian professionals who believe in providing ethical and quality services to Government customers. Our leadership team is composed primarily of Veterans who are now serving in a corporate environment rather than in uniform. Our customer's missions become our own and we are committed to working as a team to achieve success.

Because of the depth and experiences of our corporate leadership, we can assure all our customers that “we will do what we say we can do" and will focus on our customer's missions rather than corporate goals. Our business model is based on a personal commitment from our leaders to maintain contact with our customers to continually and consistently gauge our performance.

Yorktown Systems Group was founded on the idea that providing quality and ethical services with a laser focus on our customer's goals is an effective long-term business model. Our mission, therefore, is to help our customers meet their requirements and goals. The contractor will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.

This provision shall not apply to instances in which an employee who has access to the compensation information of other employees or applicants as a part of such employee's essential job functions discloses the compensation of such other employees or applicants to individuals who do not otherwise have access to such information, unless such disclosure is in response to a formal complaint or charge, in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or is consistent with the contractor's legal duty to furnish information.

The Unconventional, LLC is a wholly-owned subsidiary of Yorktown Systems Group, Inc.

Summary:
Yorktown Systems Group is seeking an IT Support Coordinator to join our team. This non-exempt/hourly role serves as the first point of contact for employee technical support and plays a key role in maintaining day-to-day IT operations.

This is an excellent opportunity for an early-career IT professional (minimum 1 year experience) who enjoys problem-solving, delivering strong customer service, and building foundational skills in Microsoft 365, endpoint management, and enterprise IT environments.

• Opportunity to grow
• Hands-on experience with modern Microsoft cloud technologies
• Collaborative team environment
• Competitive salary and benefits package

At Yorktown, we are committed to delivering reliable, secure, and efficient IT services that enable our workforce to succeed. You’ll be part of a team that values accountability, continuous improvement, and professional growth.

End User Support

• Provide Tier 1 technical support via ticketing system, phone, and in-person support
• Troubleshoot issues related to:
  • Windows 10/11
  • Microsoft 365 applications
  • User accounts, access, and MFA
• Document, track, and resolve support requests in accordance with service expectations
• Escalate complex issues to senior IT staff as needed
• Deploy and configure user devices using standard provisioning processes
• Perform device setup, reimaging, and hardware troubleshooting
• Support lifecycle management activities including replacements and upgrades
• Maintain accurate inventory of IT equipment and peripherals

User Account Administration

• Support onboarding and offboarding processes
• Manage user accounts, group memberships, and license assignments
• Process access requests in alignment with established procedures
• Assist with setup and support of company-issued mobile devices
• Support mobile device enrollment and basic troubleshooting

IT Operations Support

• Assist with equipment receiving, tagging, and deployment
• Perform routine software installations and updates
• Maintain…