Help Desk Technician II ​/ IT Support Specialist

Location: Huntsville, AL
Environment: DoD Contractor / Secure IT Environment
Clearance: Active Secret preferred; ability to obtain required
Certification: Security+ CE or other DoD 8570 / 8140 IAT II certification preferred or obtainable within a defined timeframe

We are seeking a Help Desk Technician II / IT Support Specialist to provide hands‑on technical support in a DoD contractor environment. This role is intended for someone beyond entry‑level help desk who can independently resolve common user, workstation, Microsoft 365, account, endpoint, and basic server‑adjacent support issues while knowing when to escalate more complex infrastructure, cybersecurity, or compliance concerns.

The ideal candidate is technically curious, customer‑focused, documentation‑minded, and comfortable working in a controlled environment where security, change discipline, and accountability matter. This person will help reduce day‑to‑day IT support load by owning routine and moderately complex support tasks with minimal hand holding.

• Provide Tier 1 escalation and Tier 2 support for end users, workstations, peripherals, software, accounts, and common network issues.
• Support Windows 11 workstations, Microsoft 365 GCC High services, Outlook, Teams, One Drive, SharePoint, and related productivity tools.
• Support basic Windows Server 2019/2022 administrative and troubleshooting tasks under established procedures.
• Perform Active Directory and Entra  administration, including user creation, group membership, permissions, MFA support, password resets, and account lifecycle tasks.
• Assist with onboarding and offboarding of employees, contractors, and cleared personnel.
• Image, configure, patch, troubleshoot, and maintain laptops, desktops, printers, phones, and other endpoint devices.
• Support Intune, MDM, endpoint compliance, and mobile device enrollment where applicable.
• Assist with workstation hardening, Bit Locker, local security settings, baseline configuration, and STIG‑aligned remediation tasks.
• Troubleshoot basic network connectivity issues, including DNS, DHCP, VPN, Wi‑Fi, switching, cabling, and firewall‑related symptoms.
• Perform basic server‑side troubleshooting such as checking services, reviewing Event Viewer logs, validating file share access, confirming print services, and identifying GPO‑related symptoms.
• Document all work clearly in the ticketing system, including troubleshooting steps, resolution notes, asset changes, and escalation details.
• Follow established change control, access control, cybersecurity, and incident reporting procedures.
• Assist with asset inventory, software inventory, license tracking, and endpoint lifecycle management.
• Provide support in secure or restricted environments, including systems with limited internet access or additional compliance requirements.
• Escalate issues appropriately while providing useful technical detail instead of simply passing problems along.

• 2–4 years of hands‑on IT support, help desk, desktop support, or junior systems administration experience.
• Strong working knowledge of Windows 11 troubleshooting and administration.
• Experience supporting Microsoft 365, Outlook, Teams, One Drive, SharePoint, and common business applications.
• Familiarity with Active Directory account management, security groups, permissions, and basic identity concepts.
• Familiarity with Windows Server 2019/2022 concepts such as AD DS, Group Policy, DNS, DHCP, file shares, print services, services management, and Event Viewer.
• Basic networking knowledge, including IP addressing, DNS, DHCP, VPN, Wi‑Fi, and common connectivity troubleshooting.
• Ability to troubleshoot independently, research issues, document findings, and follow problems through to resolution.
• Strong customer service skills with the ability to support users professionally while maintaining security and policy requirements.
• Ability to follow technical procedures, maintain accurate documentation, and work within a ticketing system.
• Ability to work onsite in Huntsville, AL.

• Active Secret clearance.
• Security+ CE or equivalent DoD 8570 / 8140 IAT II certification.
• Experience…