IT Operations Help Desk Technician

Full-time. $18.00 an hour. Blue Cross and Blue Shield of Alabama medical, prescription, dental and vision insurance. Vacation and holidays. 401k retirement. The purpose of this position is to assist in the maintenance of the integrity of the information systems network and related equipment, ensuring that these systems operate effectively and efficiently to meet the needs of the USSRC.

• Server/Computer Systems Hardware/Software:
• Assist in maintaining networking/computer hardware and related equipment to ensure effective and efficient operation. Duties include, but are not limited to the accurate and timely installation/configuration/testing and maintenance of the following:
• Servers/Computers.
• Printers and print servers.
• Network Cards.
• Computer Peripherals.
• Assist in maintaining server/computer operating systems and troubleshoot user software problems.
• Assist in operating/maintaining the Center's IT Security Posture.
• Diagnose and repair server/computer hardware and software problems promptly and in a manner that ensures minimal interruption of service to users.
• Meet or exceed the expectations of the Director of Information Systems for the accurate and timely completion of related tasks and assignments.

• Level of Supervision:
  None

No

High school diploma or G.E.D. required.

• Minimum of 1 year practical, demonstrated hands-on experience with computer operating systems (Windows, Mac) and computer software OR an equivalent combination of education and experience.
• Familiarity with Office
  365, Windows Accounts, Security Cameras, Wireless Networking and Point of Sale (POS) systems. Must have experience with installation, troubleshooting, and set-up of PC hardware and software.
• Computer
  
  Experience:
  
  Prefer A+ certifications as a demonstration of computer hardware knowledge.
• Prefer individuals working towards an associate degree in a computer or network-related field.

• Walking, and climbing (stairs) to access other departments and buildings.
• Climbing and working on ladders to mount and or install equipment or cable.
• Sitting for long periods of time (4-8 hours) at desk.
• Carrying and lifting equipment and supplies up to 50lbs waist high.
• Bending, kneeling, reaching to store/retrieving supplies, repair equipment.
• Sight, reading, wrist movements, feeling to operate computer terminal, repair computer equipment, handle documents.
• Talking, hearing to instruct employees, and communicating with service providers in person and over the telephone.
• This position involves working in a climate-controlled office environment and some occasional work tasks that will be outdoors.
• This position deals extensively with employees throughout the Rocket Center and service providers who provide technical support for the Rocket Center.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, or veteran status.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.