Director of Service Delivery Jobs

Director Of Service Delivery

The Role We need a Director of Service Delivery who has operated at scale in complex, classified environments and is ready to own it completely. You will lead a 350-person service delivery organization, manage a $75M budget, and serve as the senior technical and operational voice aligning IT capability to national defense priorities. This is a full-time, onsite position at either our Colorado Springs, CO or Huntsville, AL location.

What You'll Lead

• 350-FTE service delivery organization spanning service delivery managers, architects, and engineers
• End-to-end ITSM operations: incident, problem, change, service request management, and high-availability service continuity
• $75M budget: development, forecasting, procurement, and financial performance tracking
• Enterprise capacity planning, skills alignment, and resource utilization optimization
• SLA/KPI frameworks that drive measurable, continuous service improvement
• Talent development programs: mentorship, career pathways, and technical training at scale
• Vendor and third-party partner relationships for seamless enterprise service integration
• Stakeholder communication with senior DoD leadership, military officials, and inter-agency partners

Required Qualifications

• Active DoD Secret clearance (required at time of application)
• U.S. Citizenship required
• Bachelor's degree or higher in Computer Science, IT, Engineering, Business Administration, or related field
• 10+ years progressive IT experience (advanced degree may reduce requirement)
• 5+ years in a senior leadership role — Director, Chief Architect, or equivalent — in a large-scale enterprise, DoD or federal environment strongly preferred
• Expert-level ITIL knowledge: incident, problem, change, request fulfillment, and service continuity
• Demonstrated financial management: budget development, cost forecasting, resource optimization
• Hands-on DoD/federal experience; working knowledge of NIST 800-53, FISMA, and DoD cybersecurity directives
• Technical fluency across cloud (AWS, Azure), cybersecurity, data analytics, AI/ML, Dev Ops, microservices, and enterprise software
• Ability to obtain and maintain higher-level clearances as required

Preferred Qualifications

• ITIL Strategic Leader certification
• PMP (Project Management Professional)
• Prior experience supporting national defense missions in a contractor or government capacity
• Project management background

Locations

• Colorado Springs, CO (onsite required)
• Huntsville, AL (onsite required)
• Remote and hybrid arrangements are not available for this position.