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Enterprise Service Desk Lead — SLA & Support Coach
Job in
Huntsville, Madison County, Alabama, 35824, USA
Listed on 2026-08-16
Listing for:
Medium
Full Time
position Listed on 2026-08-16
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Ping Wind is seeking a Service Desk Lead in Huntsville to direct responsive, customer-focused system support for PAE Fires users. The role oversees intake, triage, routing, troubleshooting, escalation, resolution, and reporting to minimize downtime and improve the user experience.
The successful candidate will lead an enterprise service desk, manage SLAs, drive metrics, and provide coaching while coordinating cross-functional teams to resolve complex incidents and maintain mission readiness.
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