Service Desk Lead - Enterprise IT Support & Leadership
Job in
Huntsville, Madison County, Alabama, 35824, USA
Listed on 2026-08-17
Listing for:
Socket.dev
Full Time
position Listed on 2026-08-17
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
Ping Wind is seeking a Service Desk Lead to direct responsive, customer-focused system support for PAE Fires users. The Service Desk Lead will oversee intake, triage, routing, troubleshooting, escalation, resolution, follow-up, and performance reporting to minimize user downtime, meet service-level expectations, and continuously improve the support experience.
The role requires SECRET clearance and prior enterprise-service-desk leadership, with hands-on oversight of metrics, SLA performance, and
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