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Senior Service Desk Lead - Enterprise IT & SLAs (SECRET
Job in
Huntsville, Madison County, Alabama, 35824, USA
Listed on 2026-08-18
Listing for:
Doist
Full Time
position Listed on 2026-08-18
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Ping Wind is seeking a Service Desk Lead in Huntsville, AL to direct responsive, customer-focused system support for PAE Fires users. You will oversee intake, triage, routing, escalation, and performance reporting to minimize downtime and meet SLAs.
Responsibilities include coaching service-desk staff, coordinating with security and network teams, and maintaining high customer satisfaction. The role requires a SECRET clearance and a Bachelor's degree or equivalent.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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