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Enterprise Service Desk Lead - Secret Clearance
Job in
Huntsville, Madison County, Alabama, 35824, USA
Listed on 2026-08-19
Listing for:
PingWind
Full Time
position Listed on 2026-08-19
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Ping Wind is seeking a Service Desk Lead in Huntsville, AL to direct customer-focused system support for government users. You will oversee intake, triage, routing, troubleshooting, escalation, resolution, and performance reporting to minimize downtime and meet SLAs.
The role requires a Bachelor's degree in IT/CS/IS or related experience, with senior service-desk leadership and strong metrics-driven reporting experience. On-site work in Huntsville and DoD-aligned operations are involved.
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