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Senior Service Desk Lead — Enterprise IT Support
Job in
Huntsville, Madison County, Alabama, 35824, USA
Listed on 2026-08-19
Listing for:
PingWind
Full Time
position Listed on 2026-08-19
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Ping Wind is seeking a Service Desk Lead in Huntsville, AL to direct responsive, customer-focused system support for federal users. You will oversee intake, triage, routing, troubleshooting, escalation, resolution, follow-up, and performance reporting to minimize downtime and meet SLAs.
Responsibilities include supervising service-desk operations, coordinating with IT teams, and driving improvements in first-contact resolution and customer satisfaction while ensuring compliance with SECRET
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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