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Help Desk Analyst — First-Line IT Support
Job in
Huntsville, Madison County, Alabama, 35824, USA
Listed on 2026-08-22
Listing for:
Focus
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Focus in Huntsville, AL is seeking a Level 1 Help Desk Technician to provide first-line IT support for users, handling hardware, software, and network inquiries with a focus on prompt, friendly service.
The role trains on first shift and may move to later shifts; you will document issues, escalate when needed, and contribute to knowledge bases and user guides to improve self-service and issue resolution.
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