Senior Service Desk Lead - Enterprise IT (SECRET
Job in
Huntsville, Madison County, Alabama, 35824, USA
Listed on 2026-08-22
Listing for:
PingWind, Inc.
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Ping Wind, Inc. is seeking a Service Desk Lead to direct responsive, customer-focused system support for PAE Fires users.
The Lead will oversee intake, triage, routing, troubleshooting, escalation, resolution, and performance reporting to minimize downtime and meet service-level expectations. You will guide service-desk operations, manage telephonic and email requests, coach staff, monitor SLAs, and generate detailed reports.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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