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Service Desk Manager: Lead, ITIL & SLA Excellence
Job in
Huntsville, Madison County, Alabama, 35824, USA
Listed on 2026-08-25
Listing for:
AV
Full Time
position Listed on 2026-08-25
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
AV in Huntsville, AL is seeking a Manager, Service Desk to oversee daily operations and frontline staff, ensuring timely, high-quality technical assistance. You will manage incident life cycles, SLA tracking, and ITIL processes while coaching staff to deliver consistent service levels.
Responsibilities include evaluating tickets, optimizing workflows, budgeting for tools, and guiding escalations from Tier 1 to Tier 3 across enterprise apps and hardware.
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