More jobs:
Castle Technology Partners- Help Desk Technician
Job in
Huntsville, Madison County, Alabama, 35824, USA
Listed on 2026-08-26
Listing for:
Ideacom of the Gulf Coast Inc.
Full Time
position Listed on 2026-08-26
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support
Job Description & How to Apply Below
Job Description
Job Summary: Do you enjoy solving problems? Do you have a knack for computers? Are you the go-to person when someone in your family needs help with technology? At Castle Technology Partners, we are looking for an enthusiastic help desk technician to help provide excellent customer service and assist our clients with technical issues. On-the-job training provided as needed.
Responsibilities & Duties:- Create, document, and manage support tickets and solutions in a timely manner
- Respond to customers via phone, email, and chat
- Analyze, troubleshoot, and solve basic technological issues
- Escalate advanced technological issues to senior staff
- Document customer specific data for future reference
- Assist with new installations and implementations
- Assist with proactive and preventative maintenance
- Monitor and review various scheduled reports for anomalies and elevate issues accordingly
Qualifications & Skills:
- Excellent Customer Service
- Team Oriented
- Passion for Learning, specifically Technology
- Excellent Communication
- Analytical and Problem Solving skillsaces
- Excellent Documentation and Organization
- Experience with Windows 10
- High School Diploma or GED
- Drivers License and clean driving record
Qualifications & Skills:
- Associates Degree
- Microsoft Office and/or Gmail experience
- Mac experience
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