Senior Technical Operations Accounts Manager

PRE-REQUISITE:

Must Have An Active Secret Clearance

Must reside in the Huntsville, Alabama or the surrounding area (15 miles away max)

Must be a United States Citizen

Must have a minimum of 5 years of Linux system administration experience

NOTE:

100% onsite position in Huntsville, Alabama

TS/SCI Clearance Required

We are looking looking for an experienced enterprise-level engineer to join us as a Dedicated Operations Technical Account Manager (DO-TAM) in Huntsville, AL. In this role, you will work with a key government customer to provide hands-on "Day 2" operational support, administration, and integration guidance strictly focused on the Red Hat Open Shift Container Platform and the broader Kubernetes ecosystem. This is a fully onsite position.

You will act as a dedicated resource, working daily at the customer's Huntsville facility to tailor support for their containerized environments, facilitate collaboration with other vendors, and serve as their primary Open Shift technical champion within Red Hat. Candidates must be located in or willing to relocate to the Huntsville area for daily onsite reporting.

• Execute Day 2 Open Shift Operations:
  Provide hands-on administration, integration support, and maintenance for Red Hat Open Shift clusters. Manage cluster scaling, container networking (SDN/OVN), persistent storage (e.g., ODF), and compute resources to ensure platform stability and successful upgrades.
• Onsite Presence & Mobility:
  Work onsite daily at the customer facility in Huntsville, AL, with periodic travel to alternate local customer facilities as required by the mission.
• Proactive Issue Prevention:
  Perform technical reviews, cluster health checks, and capacity planning. Identify and resolve issues within the container orchestration layer before they impact mission-critical deployments.
• Customer Advocacy:
  Gain a deep understanding of the customer's cloud-native architecture, CI/CD pipelines, and strategic mission goals to serve as their primary Open Shift advocate within Red Hat.
• Cross-Functional Collaboration:
  
  Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve complex issues related to Kubernetes, containers, and operators.
• Strategic Guidance:
  Advise the customer on current and future Red Hat hybrid-cloud capabilities, focusing heavily on container orchestration, cloud-native development practices, and Dev Sec Ops  integrations (e.g., Advanced Cluster Management, Advanced Cluster Security).
• Case Management:
  Manage customer support cases, maintain clear documentation, and deliver value by sharing resolutions and best practices through a defined knowledge management process.

• Clearance:
  Active Secret (or higher) U.S. Government clearance is required.
• Open Shift & Kubernetes Expertise: 5+ years of Linux system administration experience, with 3+ years of specific, hands-on experience in Red Hat Open Shift administration (Day 2 Ops). This includes installation, patching, upgrading, and troubleshooting - particularly in disconnected or air-gapped environments.
• Container Proficiency:
  Deep understanding of container orchestration (Kubernetes), container registries (e.g., Red Hat Quay), microservices architecture, and modern continuous integration/continuous deployment (CI/CD) pipelines.
• Support Background:
  Prior experience in a support, engineering, or site reliability engineering (SRE) organization, particularly within the public sector or defense environments.
• Communication:
  Outstanding verbal and written communication skills; ability to convey complex cloud-native concepts clearly and concisely to both technical and non-technical stakeholders.
• Agility:
  Ability to manage multiple cluster environments and projects with an eye for detail and shifting priorities in a high-stakes environment.
• Availability:
  Willingness to provide after-hours coverage (on-call duty) as dictated by mission requirements.

• Bachelor's degree in a technology-related discipline
• Red Hat Certified Specialist in Open Shift Administration (EX280)
• Red Hat Certified Specialist in Open Shift Automation and Integration (EX380), or Certified Kubernetes