Human Factors Usability Researcher & Evaluator

Human Factors Usability Researcher & Evaluator

Torch Technologies, a 100% employee-owned company, is seeking a talented Human Factors Usability Researcher & Evaluator to join our innovative Human-Machine Interaction (HMI) team. This role is both highly collaborative and customer-facing, requiring close engagement with stakeholders to understand system requirements and user needs. As part of the Human-Machine Interface (HMI) team, you will play a key role in optimizing usability through rigorous, data-driven human factors research.

You will identify key system components, select appropriate research methods, define performance metrics, and design/execute human-factors studies. Your work will focus on generating reliable, quantifiable data that leads to actionable recommendations and measurable system improvements.

Your responsibilities will include:

User Needs & Workflows:

• Analyze user workflows, tasks, and decision-making processes through detailed personas, journey maps, and other usability methodologies.
• Identify and understand user needs and pain points through in-depth user interviews, heuristic evaluations (analyses), and cognitive task analyses.
• Advocate for the user in design and engineering discussions.

Usability Research & Evaluation:

• Use relevant usability metrics and Key-Performance-Indicators (KPIs) to evaluate user interactions with a system/product.
• Design and execute comprehensive usability studies from the development of study plans/scenarios to the in-person participant facilitation of the study.
• Gather and analyze quantitative and qualitative data to deliver actionable recommendations and digestible insights that will drive design and workflow decisions.

Documentation & Communication:

• Produce usability reports, findings, and summaries that will drive practical design recommendations and future system applications.
• Support design reviews and communicate insights to stakeholders, UX designers, and engineers
• Integrate into cross-functional teams to guide and enhance research methodologies and their implementation among colleagues.
• We are looking for a candidate with a strong foundation in human-centered design and a proven track record of conducting impactful user research.

Required Qualifications:

• US Citizenship.
• BA/BS degree in Usability Engineering, Human Factors, Cognitive or Experimental Psychology, Human-Computer Interaction (HCI), Industrial or Systems Engineering, or a related field with a focus on human factors technology. Graduate degree is preferred.
• 3-8 years of experience in Human Factors research.
• Preferably 1.5 years of DoW experience.
• Proficiency in a variety of user experience research methodologies, including usability evaluations, customer interviews, task analysis, heuristic evaluation, and user surveys.
• Excellent communication, written, and interpersonal skills, with a strong commitment to customer satisfaction.
• Willingness to travel approximately 20% of the time to various locations across the U.S.
• This is an on-site position.
• Experience with DoW weapons systems and/or unmanned aircraft systems is a plus.
• To succeed in this role, you should be a proactive and creative individual with a passion for understanding and advocating for the user.
• Proactive and Organized:
  You have strong project management skills and can clearly communicate research findings through written reports and in-person presentations.
• A Critical Thinker:
  You are comfortable with ambiguity and uncertainty, and you possess excellent critical thinking and analysis skills.
• Creative and Driven:
  You bring creativity and a strong drive to the design research process, constantly seeking innovative ways to improve the user experience.

Security Requirements:

• Must possess and be able to maintain a Final Secret Clearance or meet the eligibility requirements to obtain and maintain a Secret Clearance.

Schedule:

M-F; 8-5

Work Location:

Customer-site

Travel:
Yes, 20%

Relocation Assistance Available:
No

Benefits:

Torch Technologies is proud to offer a stable and professional work environment, a competitive salary, and an excellent, comprehensive benefit package including: ESOP participation, 401(k) match, medical, dental, vision, life…