Digital & IT Analyst - SAP Business Analyst

Position Summary Digital & IT Analyst – IPD SAP Business Analysis Overview

The IPD Division SAP Business Analyst provides Division-level business systems support across SAP business processes, functional areas, and work streams used by the IPD Division. This role supports daily SAP operations, troubleshooting, training, testing, documentation, and continuous process improvement for the IPD Division. The position works closely with Division business teams, Division IT, Group IT, Centers of Excellence, Corporate IT, and the Enterprise SAP support team to ensure reliable system performance and effective use of SAP-enabled business processes.

The position reports directly to the Division Digital & IT Manager.

Position Summary

The IPD Division SAP Business Analyst supports business-related information technology requirements and systems for the IPD Division. The position is responsible for analyzing Division business processes, providing day-to-day SAP support, assisting with testing and training, documenting system processes, and helping resolve issues related to SAP functionality across Division work streams.

This role serves as a key liaison between Division users and Enterprise SAP support resources. The analyst provides level one SAP support, troubleshoots business and system issues, documents requirements, supports user acceptance testing, and escalates unresolved or Enterprise-owned SAP issues to the appropriate Enterprise SAP support team.

The position may develop functional specifications for Division-owned supplemental tools, reports, interfaces, or systems that support SAP-related processes. Enterprise-owned SAP configuration, customization, and major system changes are coordinated through the appropriate Enterprise SAP and Corporate IT teams.

• This position does not have direct reports.
• Provides Division-level SAP business analysis and support for IPD business users across SAP-enabled business processes and functional areas.
• Interacts regularly with:
  • Division business functions and process owners
  • Division IT and Group IT
  • Centers of Excellence
  • Corporate IT teams, including Dev Ops, enterprise architecture, middleware, and security
  • Enterprise SAP support teams
  • Technical analysts, senior technical analysts, developers, and end users
• Serves as a Division point of contact for SAP support, issue intake, testing coordination, and business process documentation.
• Escalates unresolved SAP issues, Enterprise-owned configuration requests, and system defects to the Enterprise SAP support team.

• Provide day-to-day level one support for SAP and integrated business systems used by the IPD Division.
• Troubleshoot SAP business process and functional area issues related to transactional processing, master data, reporting, workflows, integrations, and related Division business processes.
• Document, triage, and resolve user-reported SAP issues where appropriate; elevate unresolved or Enterprise-owned issues to the Enterprise SAP support team.
• Analyze Division business requirements and translate them into clear process documentation, support requests, test scenarios, and, when applicable, functional specifications for Division-owned supplemental tools or systems.
• Support SAP functionality by working with business users to identify process gaps, user errors, data issues, integration issues, and system defects.
• Collaborate with cross-functional teams, including Division business functions, IT, and Enterprise SAP resources, to improve business process performance and system usability.
• Provide end-user training and support for SAP business processes and related Division tools.
• Create, review, and maintain end-user documentation, including user guides, process flows, work instructions, training materials, and support procedures.
• Conduct and coordinate system testing and user acceptance testing (UAT) for SAP updates, enhancements, reports, integrations, and Division-owned tools.
• Assist with deployment readiness activities for SAP updates or related system changes, including communication, testing validation, training, and post-deployment support.
• Work with Division IT, Group IT, COE, Corporate IT, and Enterprise SAP support teams to communicate business requirements and support technical resolution of issues.
• Support SAP integrations with related enterprise applications, reporting platforms, data exchange tools, and other business systems.
• Maintain a strong understanding of IPD business processes and procedures to…