IT Operations Specialist

Employment Application for IT Operations Specialist

As an IT Operations Specialist, you will be responsible for:

• Creating and maintaining comprehensive documentation as it related to technology assets and configuration(s).
• Create project plans, design and implement solutions.
• Evaluate, create, request and present technical specifications and requirements for purchasing technology products via quote procedure.
• Participate in after-hours upgrades, troubleshooting and on-call availability as needed.
• IT system administration duties including: hardware installations, System/Application installations, patch management, incident resolution, log analysis, etc.
• Configure, test, and maintain networking equipment and services, including switches, routers, firewalls and VPN.
• Identify. Diagnose and resolve network problems including: network connectivity, traffic utilization, etc. using available network tools in a timely fashion.
• Provide Infrastructure services such as storage networking, Operating System, network security, directory services, server virtualization, system backup and restore, system and network monitoring, application installation and configuration.
• Provide technical support to front-line support technicians.
• Assist with monthly reports and recommendations for clients.
• Interface with third party vendors as liaison between client and vendor.
• Stay current with technology offerings, information, changes and updates.

Basic Qualifications:

• Eight years of prior IT experience. Prior experience working for a service provider is a plus.
• Demonstrated ability to effectively communicate by phone or in person.
• Demonstrated written communication skills.
• Demonstrated ability to achieve successful outcomes in handling difficult situations.
• Demonstrated analytical and troubleshooting skills.
• Strong documentation skills and attention to detail.
• Proven background of providing great customer service.
• Shows initiative and acts independently to resolve problems.
• Ability to work independently, prioritizes existing projects, and proactively determine areas requiring additional attention, monitoring, or maintenance.
• Demonstrated ability to manage multiple priorities and follow through on projects to completion.
• Works effectively both as a team member and independently.
• Effectively utilizes tools to resolve issues and escalates appropriately.
• Network configuration, monitoring, and troubleshooting experience are a must.
• Hands on experience with all forms of common networking, workstation and server virtualization solutions, cybersecurity, backup systems and line of business applications.

Other

Qualifications:

• Appropriate vendor certifications are a preferred (Microsoft, Cisco, CompTIA, HP, EC-Council, etc.)
• BS in Management of Information Systems, Information Technology or Computer Science Degree a plus.

If you are looking for a career with a dynamic, growing company, Giga Parts is the place! Our team members’ benefits include:

• Medical and dental benefits
• 401K with generous employer matching
• Paid time off
• Above average wages
• Schedules to accommodate college coursework
• Performance-based evaluations and rewards
• Cross-training opportunities
• Great co-workers
• Managers who care about your happiness and success

Employment opportunities at Giga Parts are open to all qualified applicants solely on the basis of their job-related experience, knowledge, skills, and abilities. Qualified applicants are considered for all open positions for which they apply and for advancement without regard to criterion such as race, color, religion, sex, national origin, age, marital status, the presence of a medical condition or disability, or genetic information as protected by law.

Giga Parts complies with all applicable federal, state and local laws with regard to equal employment opportunity. Advancement is based entirely on an individual's demonstrated performance, job-related ability, skills, and knowledge and the resulting potential for promotion to the job openings applied for. Giga Parts is an Equal Opportunity Employer.

Giga Parts complies with the United States Department of Homeland Security (U.S. Citizenship and Immigration Services) to verify the employment eligibility of all persons hired to work for Giga Parts in the United States. Giga Parts will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

Giga Parts maintains full compliance with all regulations set forth by State and Federal law and will utilize E-Verify to assist in ensuring a legal workforce.

An E-Verify case must be created no later than the third business day after the employee starts work for pay. All Form I-9 must be completed and presented on the first day of work.

In compliance with the Americans with Disabilities Act (ADA), those applicants requiring reasonable accommodation to the application and/or interview process should notify the Office of Human Resources for…