Junior Enterprise Service Desk Analyst

Overview

Junior Enterprise Service Desk Analyst

LOCATION: Huntsville, AL (Onsite)

JOB STATUS: Full-time

CLEARANCE: None required (Active Secret preferred)

CERTIFICATION: None required (CompTIA A+ or Security+ preferred)

TRAVEL: Less than 10%

Astrion has an exciting opportunity for an entry-level Enterprise Service Desk Analyst to support enterprise IT end-user services and enterprise property operations from our Huntsville, AL facility. Reporting within the IT division, this role splits time between two functions. Roughly half of the role provides Tier 1 service desk support
: answering the service desk phone line, monitoring the enterprise help mailbox, creating and updating tickets in Manage Engine Service Desk Plus
, and resolving or escalating routine end-user requests. The other half supports the Enterprise Property Manager with daily property operations, including equipment issuance for new hires, equipment turn-in for terminations, receipt and tagging of incoming assets, and record updates in the Asset Works eQUIP property system. This is a junior position and no prior clearance or certification is required. Astrion will train the right candidate on both the service desk and property management sides of the role.

This position is full-time and on-site at our Huntsville, AL facility.

• High school diploma or equivalent (required)
• Basic proficiency with Windows 11 and Microsoft Office 365 applications, including Outlook, Teams, Word, and Excel
• Strong customer service and telephone skills, with the ability to stay professional and calm with users under pressure
• Clear written communication for ticket documentation, help mailbox responses, and property records
• Demonstrated attention to detail, particularly with serial numbers, asset tags, hand receipts, and inventory counts
• Ability to follow documented procedures, checklists, and escalation paths consistently
• Willingness and ability to learn enterprise ticketing and property management platforms
• Strong organizational skills with the ability to balance two support functions and adjust priorities throughout the day
• Ability to handle sensitive personnel, account, and asset information with discretion
• Ability to lift, move, and stage IT equipment such as laptops, monitors, docking stations, and peripherals, up to 40 pounds
• Availability to work onsite Monday through Friday at the Huntsville, AL facility

• Customer service orientation and professional communication
• Attention to detail and documentation discipline
• Records accuracy and inventory awareness
• Follow-through on assigned tickets and property actions
• Cross-functional coordination with IT, HR, and the Enterprise Property Manager
• Dependability, punctuality, and consistent onsite presence
• Willingness to learn IT support and property management fundamentals

• Active Secret security clearance, or eligibility to obtain and maintain one
• DoD 8140 (formerly DoD 8570) compliant certification such as CompTIA A+ or Security+
• Associate degree or technical coursework in information technology, business administration, supply chain management, or a related field
• One or more years of experience in a help desk, call center, retail technology support, inventory, warehouse, or shipping and receiving role
• Experience with:
  • Manage Engine Service Desk Plus or a comparable IT service management and ticketing platform
  • Asset Works eQUIP or a comparable IT asset or property management system
  • UKG or a comparable HR platform
• Familiarity with:
  • Microsoft Entra , Intune, and MFA enrollment
  • Workstation imaging, provisioning, and peripheral troubleshooting
  • Government Property concepts under FAR 52.245-1, including receipt, tagging, physical inventory, and turn-in