Service Engineer , Commercial Display

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions.

Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology.

At LG, we strive to make Life Good for Everyone.

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.

We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits.

Come join the team!

We are looking for a skilled and customer-focused Service Engineer 2, Commercial Display, to join our B2B TAC Support Team. In this role, you will provide advanced technical support for commercial display products and serve as a Level II escalation point for B2B customers, field service technicians, and integration partners.

This position plays a key role in delivering high-quality service experiences by supporting troubleshooting, repair planning, product issue analysis, service documentation, customer communication, and cross-functional collaboration. You will work closely with Sales, Product Development, Warehouse, Field Service teams to resolve complex technical issues and improve overall product and service quality.

The ideal candidate is a hands-on technical professional with strong problem-solving skills, a customer-first mindset, and experience supporting commercial display, IT, medical monitor, or related technology solutions in a B2B environment.

• Provide technical support to B2B customers via email, phone, and onsite visits, troubleshooting and resolving issues related to commercial display products.
• Serve as a Level II escalation resource by managing service tickets and supporting field service technicians, clients, and integration partners with complex technical issues.
• Support IT and Medical Monitor product lines by providing customer-facing technical assistance and engineering support to ensure timely and effective issue resolution.
• Analyze daily service data, prepare reports, identify trends related to product quality issues, and manage service parts orders associated with customer and product issues.
• Understand the needs of B2B customers and develop tailored repair and support plans for large-scale users, including onsite repair support when required.
• Conduct initial analysis of customer-reported quality issues and collaborate with R&D teams to identify root causes and develop effective corrective actions.
• Use Jira and other internal systems to track technical issues, communicate with Korea…