Help Desk Technician

Huntsville Utilities offers a customer service driven environment, with access to industry-leading technology that supports our employee'swork and resources to drive career advancement. Join Us at Huntsville Utilities
, where our teamis customer service-driven and uniquely focused on one goal:
To provide high quality, low cost, safe and reliable electric, natural gas and water service to our customers.

Offer Range: $26.03 - $32.94

Exempt/Non-Exempt: Non-Exempt

Employment Type: Full Time

Department: Technical Services

Assists staff in technical support of desktop computers, tablets, smart phones applications and related technology. Support includes specifying, installing and testing of computer systems and peripherals within established guidelines. Also assists in the maintenance and testing of Network servers and associated equipment.

• Installs, configures and supports Microsoft Office applications.
• Installs, configures and supports various third party and Huntsville Utilities custom applications.
• Assists staff with the installation, configuration, and on-going usability of computers, tablets, laptops, peripherals, equipment, smartphones and software.
• Builds, deploys and configures new computers and smartphones.
• Images computers for deployment using imaging software. Ensures images are kept up-to-date and meet security baselines.
• Installs, configures and tests video screens for a variety of applications.
• Provides training to end users for computer and phone deployments.
• Works with vendor support contacts on technical problems with computing equipment and software.
• Assist procurement staff in the specification and ordering of computer-related hardware and software.

• Assesses functional needs to determine specifications for purchases.
• Maintains neat and organized computer lab environment.
• Assists in enforcing and adhering to network security policies and issues.
• Documents computer related processes, procedures and security settings.
• Orders PC replacement parts and supplies.
• Assists with installation, setup, and maintenance of network equipment.
• Maintains print servers and centralized printing applications
• Performs other duties as assigned.

Education: High School Diploma or equivalent. 1
-2 years formal education pertaining to Networking/Networking security, PC hardware, Microsoft Office and/or Hardware Certifications desired. A+, Security Plus, Microsoft Certifications are a plus.

Experience/

Skills:

1-2 years’ experience supporting Windows desktop/laptop PCs preferred. Experience supporting Windows tablets/IPADS, and smart phones preferred. Experience supporting a Windows Active Directory Domain environment; troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs; installing software, patches, updates on desktops, laptops, and servers; troubleshooting basic network issues, software, and printing problems desired. Experience working with a Windows WSUS server and SCCM desired.

1-2 years customer service experience desired. Excellent communication skills are desired. Experience working with VMware a plus.

Equipment: PC (office suite), Vehicle, Telephone, smartphone.

Physical Demands/

Environmental Conditions:

Office environment with light to moderate physical activity; lifting to 50 pounds.

This position is considered a safety sensitive position. All employees in safety sensitive positions are subject to random drug and alcohol testing.

Accepting Responsibility

Building and Demonstrating Respect

Communicating Effectively

Demonstrates Required Job Knowledge

Demonstrating Initiative

Displaying Technical Expertise

Drives Quality & Excellence

Entrepreneurial Thinking

Safety

Supporting Coworkers

Testing and Troubleshooting

Education

Longevity

Relevant Job Experience

Using Computers and Technology

Huntsville Utilities is an Equal Opportunity Employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

The duties and responsibilities outlined within this job description should not be construed as a complete and exhaustive list, as it is not the intention to limit in any way the scope or functions of this position. With the advisement from the Department Head, review/analysis by Compensation Analyst and in agreement from the VP EE, HRD, or his/her…