System Administrator Level 2

System Administrator Level 2

IT / Infrastructure | Hanover, MD | Full Time

Position: System Administrator Level 2

Location: Hanover, MD

Category: IT / Systems Administration

Schedule: Standard Day Shift, Monday–Friday

Clearance Requirement: Active TS/SCI with Polygraph (required)

Experience Requirement: Mid-Senior Level (10+ years)

Compensation Range: $100,000 – $120,000 (based on experience)

Position Overview

We are seeking a System Administrator Level 2 to support the implementation, maintenance, and optimization of enterprise IT systems in a mission-focused environment. This role involves managing infrastructure across servers, storage, networking, and end-user systems while ensuring high system availability and performance.

The System Administrator will provide both Tier 1 and Tier 2 support, troubleshoot complex system issues, and work closely with internal teams to maintain reliable and secure IT operations. This position requires strong technical expertise, problem-solving skills, and the ability to operate in a fast-paced, operational environment.

• Provide implementation, troubleshooting, and maintenance support for IT systems
• Manage day-to-day system operations, including monitoring, performance tuning, and issue resolution
• Provide Tier 1 (Help Desk) and Tier 2 (escalation) support for system and hardware issues
• Diagnose and resolve issues across client, server, storage, and network devices
• Assist users with accessing and utilizing IT systems
• Configure and manage UNIX/Linux and Windows operating systems
• Install, configure, and maintain operating system software and system components
• Monitor system performance and optimize resource utilization
• Perform system capacity analysis and planning
• Support escalation processes and communicate system status to stakeholders
• Troubleshoot hardware issues and coordinate resolution efforts
• Provide detailed analysis and feedback on escalated issues

• Active TS/SCI clearance with Polygraph
• Bachelor’s degree in Information Technology, Computer Science, or a related field
  • OR equivalent relevant experience
• 10+ years of experience supporting IT systems and infrastructure
• Experience administering Windows and/or UNIX/Linux operating systems
• Strong troubleshooting skills across hardware, software, and network systems
• Experience providing Tier 1 and Tier 2 support in an enterprise environment
• Familiarity with system monitoring, performance tuning, and capacity planning
• Strong communication and documentation skills
• Ability to work effectively in a team-based environment

• Experience supporting enterprise-scale infrastructure environments
• Familiarity with virtualization technologies and distributed systems
• Experience with system automation or scripting (e.g., Bash, Power Shell)
• Knowledge of networking fundamentals and troubleshooting techniques
• Experience working in secure or mission-critical environments

TAP Engineering offers a comprehensive and competitive benefits package, including:

• Paid Time Off: 15–25 days annually based on tenure, plus 11 paid holidays (never use-or-lose)
• Retirement: Up to 15% employer contribution to a 401(k) through match and profit sharing
• Medical Coverage: Free medical insurance for employees, with optional buy-up plans for dependents
• Dental & Vision: Employer-paid plans with optional enhancements
• Insurance Coverage: Employer-paid life insurance, AD&D, short-term disability, and long-term disability
• Flexible Spending Accounts: Healthcare and dependent care FSAs
• Tuition Reimbursement: Up to $36,000 per year for approved coursework
• Additional Benefits: Employee Assistance Program, wellness incentives, discount programs, virtual care, prescription savings, and travel support
• Performance-Based…