Assistant Service Manager Huntsville, AL

Overview

Talon Recruiting has partnered with a leading Heavy Equipment Dealer. We are in search of an Assistant Service Manager to join their team in Huntsville, AL.

The individual in this position should be personable, a problem solver, a leader of people, ethical, intelligent and able to adapt to all of the forces around them – customers, suppliers, department managers, co-workers, and manufacturers personnel. The individual should have strong organizational skills, good communication skills, excellent customer relations skills, and good computer / systems knowledge. Additional requisites are good working knowledge of equipment operations and mechanical functions;

solid shop floor management knowledge; good understanding of financial reporting principles; a solid understanding of pricing principles and discounting effects; ability to give leadership in specialized repairs; supervisory and management training.

• Reports to VP-Product Support for all job responsibilities.
• Interprets and implements Service Department policies and procedures as specified by the VP-Product Support.
• Makes recommendations to the VP-Product Support in reference to the procedures, as they relate to the operations of the Service Department.
• Makes recommendations as it relates to growing and improving the Service Marketing effort.
• Review financial reports on a monthly basis – working with the VP-Product Support to insure that all goals and objectives are clear and understood and that a continuous effective plan is in place to control cost and to increase profitability.
• Insure that sufficient work is processed to maintain a high level of retail work and that proper measures are taken to achieve goals set.
• Take customer calls for field and shop work; accept jobs brought in for repair to the shop, and dispatch all Field Servicemen – as needed.
• Provide the direction and leadership required to achieve professional technical services at profitability and quality standards.
• Supervises the quality of work performed and sees that standards of performances are maintained.
• Conducts discussions with customer, supports the integrity and reputation of the company as applied to equipment and Service Department responsibilities.
• Knows at all times the status of current jobs and keeps the Sales Department and management informed of progress.
• Conduct regular service meetings and training sessions to communicate company objectives and policies, to develop technical skills and to encourage co-worker participation and personal growth.
• Assist the GM-Product Support in determining service repair methodologies and job flows to maximize the effectiveness, the efficiency and the quality of the repairs.
• Monitor performance standards and measurements (reviews with Product Support Manager on a monthly basis).
• Develop and maintain all service efficiency and management reports and reporting methods.
• Observe service personnel in repair circumstances and provide the coaching necessary to develop diagnostic, safety, clean, efficiency and effective high quality work.
• Supervise all direct reports and provide individuals the guidance required for them to reach both their corporate and personal goals.
• Sees that shop tickets and work-orders are properly handled, that proper entries are made concerning time and overtime, and that parts and equipment used are accounted for correctly.
• Insures that sublet repairs are properly scheduled, completed and that the cost and payment associated with such work are in order.
• Insures that necessary shop tools and equipment are available and maintained in good order. That new machines and machines going out on demo are clean and in ‘ready-to-go’ condition. That follow-up service is conducted as required and in line with factory warranty.
• Assist safety director in seeing that we comply to all safety guidelines set forth by OSHA:
  See that co-workers are informed about safety rules and have proper safety equipment. See that company s safety rules are enforced and keep a safe working area. This is to include keeping all equipment in a safe usable condition. Document all accidents and see that injured party gets proper care at…