Project Manager, Installation Technician, Field​/Service Technician

Overview

Position Overview
:
Project Managers lead our production activities in the field, making decisions that impact the success of the assignment. They perform tasks, monitor and inspect activities for commercial and residential restoration jobs to ensure completion of drying, demolition and various restoration activities. They prepare and review documentation including notes, photos, and documents according to company policies and procedures, explain processes used to complete active jobs and next steps to resolution in person to customers, and supervise technicians assigned to the job.

You will need not only excellent technical skills, but also the necessary customer service skills to work through difficult situations.

• Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on the truck for the job, and arrives at the work site.
• Completes assigned jobs according to company processes, maintaining quality control within the budget of each job.
• May perform daily monitoring on active residential and/or commercial jobs and communicates with customers.
• Maintains records of personnel and resources used on projects and communicates all billable events to others.
• May be responsible for creation of estimates in applicable software.
• Inspects and scopes jobs onsite and works with Project Manager, Crew Chief, or Lead Tech on the scope of the job.
• Documents and reviews loss with clear and descriptive job photos and uploads into operating system/software.
• May write mitigation and reconstruction estimates using Xactimate.
• Communicates conversations and key information on the job using notes in required software.
• Estimates using carrier audit standards and manages the estimate based on feedback from client and customer.
• Explains the drying process and next steps to resolution in person to customers using printed materials as a guide.
• Interfaces with adjusters and customers in person, over the phone, and virtually to resolve issues and answer questions about the loss.
• May perform quality assurance inspections after completion and obtain customer signatures for approval; requests payments when necessary.
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies.
• May train new technicians or key operational team members.

• High school graduate or equivalent; college degree preferred.
• Strong knowledge of insurance restoration and/or construction industry.
• Valid Driver's License and satisfactory driving record.
• Able to work independently or lead a team.
• Exhibit professionalism, maturity, and the willingness to serve the customer.
• Experience managing teams of 2 or more.
• Experience with entering data using a tablet or mobile phone.
• Strong verbal and written communication skills.
• Strong problem-solving and customer service skills.
• Must be able to prioritize activities and meet deadlines.
• Working on-call schedule is required.
• Certifications preferred:
  • ASD – Applied Structural Drying Technician
  • FSRT – Fire & Smoke Restoration Technician
  • OCT – Odor Control Technician
  • WRT – Water Damage Restoration Technician

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Stand and walk for extended periods of time; lifting, squatting, crawling and crouching is required.
• Express or exchange ideas with others and receive and act on detailed information given.
• For safety reasons, wear respirators when required and ensure a proper seal to the face.
• Be exposed to various inside and outside working conditions with or without air conditioning and heating.

The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of responsibilities, duties, and skills. All personnel may be required to perform duties outside of their normal responsibilities as needed. The Company reserves the right to modify this description in the future, with or without notice.

This Job Description does not create an employment contract, and employment remains se responsibilities are subject to modification to reasonably accommodate individuals with disabilities.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The Service Master Company, LLC.