Service Manager

The Service Manager will oversee the day-to-day operations of the department, ensuring the timely and efficient delivery of high-quality services to our clients. This role requires strong leadership abilities,technical expertise in electrical construction, and a commitment to exceptional customer service.

• Department Leadership: Provide leadership and direction to the Electrical Construction Service Department.
  
  Supervise and mentor service technicians, electricians, and support staff.
  
  Develop and implement departmental goas in alignment with company targets.
• Project Management: Responsible for the scheduling, execution, and invoicing of service projects. Allocate and procure resources effectively to meet project deadlines and budget constraints.
  
  Monitor project progress and address any issues or delays proactively.
• Client Relations: Serveas the primary point of contact for clients regarding service inquiries,quotes, and project updates. Build and maintain strong relationships with clients to ensure satisfaction and retention. Address client concerns or complaints promptly and effectively.
• Technical Expertise: Provide technical support and guidance to service technicians and electricians. Review project specifications and ensure compliance with the National Electric Code,Building Code and local Jurisdictions. Troubleshoot complex electrical issuesand provide innovative solutions.
• Safetyand Compliance: Enforce safety protocols and procedures to ensure a safe work environment for all employees. Stay current with industry regulations and standards related to electrical construction. Conduct regular safety training sessions and promote aculture of safety awareness.
• Financial Management: Monitor departmental budgets and expenses to ensure profitability. Develop project estimates and quotes that will deliver profitable results. Identify opportunities for cost savings and efficiency improvements.
• Continued Learning and Professional Development: Stay updated with advancements in electrical technology, industry trends, and regulations. Participate in training programs,seminars, or workshops to expand knowledge and skills.
• Other duties: Responsible for other duties as assigned by management.
• Perform other duties as required or assigned by leadership

• Position requires extended hours, which willvary depending on job and site requirements. Each job will require specific hours of operation.
• May need to work weekends if business needs require
• Regular attendance is a necessary and essential function

• Must be able to bend, stoop, squat, crawl,climb, kneel, balance, push, pull and reach overhead
• Constantly moving on your feet for 8+ hours perday
• Climb ladders (all types)
• Completing overhead work for full day assignments
• Must be able to make transition from employee parking area into construction work areas and to gain access to all levels ofthe building, even if the only means of access is by O.S.H.A. approved site construction ladder or stairs still under construction but acceptable for use
• Possess good vision (normal or corrected)
• At least 3 - 5 years of lighting and electrical experience years of experience in electrical construction, with a focus onservice management.
• Strong project management skills, including the ability to prioritize tasks and manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, with the ability to interact effectively with clients, employees, and stakeholders.
• Knowledge of industry-specific software andtools (Microsoft Office products, Estimating software.
• Valid Driver’s license with clean driving record.

• Comprehends reading and drawing prints and schematics of same.
• Bend conduit by hand with hand benders.
• Must use all power tools, saws, threaders, wiretuggers, hydraulic benders, and knockout punches.
• Capable of digging trenches, either by use ofhand tools or power equipment.
• Practices and comprehends safe work procedures as outlined in Company Safety Policy Handbook, Haz-Com Policy, and Lockout/Tagout Policy.
• Read and interprets maps, instructional manuals,specifications, work site directions, basic drawings and written instructions.
• Operate and work from mechanical personnel lifts(electric or gas powered).

Commensurate with experience, paid weekly. The Company reserves the right to adjust ranges depending on the qualifications of the selected candidate.

The Company provides equal employment opportunities to all…