Administrative Assistant IV - Grievance Analyst - Administrative Review and Risk Management - H

Administrative Assistant IV - Grievance Analyst

Job located in Huntsville, TX. Department:
Administrative Review and Risk Management.

Performs advanced administrative support work for the Offender Grievance Program. Work involves providing and coordinating administrative support, including disseminating information; developing filing systems; preparing and editing reports and documents; and providing guidance to others. Works under limited supervision with moderate latitude for the use of initiative and independent judgment.

• Performs advanced administrative support and technical program assistance work for the Offender Grievance Program; and responds to inquiries regarding technical program and administrative rules, regulations, policies, and procedures.
• Assists in researching technical and policy issues pertaining to offender grievances; and coordinates the preparation, editing, and distribution of correspondence, reports, studies, forms, and other documents.
• Conducts investigations of reported and suspected violations of agency rules.
• Prepares, interprets, and disseminates information concerning program policies and procedures; and develops and maintains filing, record keeping, and records management systems to include automated information systems.
• Performs a variety of marginal duties not listed, to be determined and assigned as needed.

Education, Experience, and Training

• Graduation from an accredited senior high school or equivalent or GED.
• Three years full-time, wage-earning customer service, clerical, secretarial, administrative support, technical program support, or data gathering and assessment experience. Fifteen semester hours from a college or university accredited by an organization recognized by the Council for Higher Education accreditation (CHEA) or by the United States Department of Education (USDE) may be substituted for each six months of experience.
• Investigation experience preferred.

Knowledge and Skills

• Knowledge of office practices and procedures.
• Knowledge of agency and departmental organizational structure, policies, procedures, rules, and regulations preferred.
• Skill to communicate ideas and instructions clearly and concisely.
• Skill to coordinate with other staff, departments, officials, agencies, organizations, and the public.
• Skill to interpret and apply rules, regulations, policies, and procedures.
• Skill in problem-solving techniques.
• Skill in the use of computers and related equipment in a stand-alone or local area network environment.
• Skill in the use of Microsoft Office Suite or equivalent to include word processing, spreadsheet, database, or presentation software programs.
• Skill to prepare and maintain accurate records, files, and reports.
• Skill to plan work in order to meet established guidelines.
• Skill to review technical data and prepare technical reports.

• Ability to walk, stand, sit, kneel, push, stoop, reach above the shoulder, grasp, pull, bend repeatedly, climb stairs, identify colors, hear with aid, see, write, count, read, speak, analyze, alphabetize, lift and carry under 15 lbs., perceive depth, operate a motor vehicle, and operate motor equipment.
• Conditions include working inside, working around machines with moving parts and moving objects, radiant and electric energy, working closely with others, working alone, working protracted or irregular hours, and traveling by car, van, bus, and airplane.
• Equipment (machines, tools, devices) used in performing only the essential functions includes computer and related equipment, calculator, copier, fax machine, telephone, dolly, and automobile.

The State of Texas is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, or disability in employment or the provision of services.