Student Employee- Access & Retention Programs – Front Desk Receptionist

Requisition:

ST

Student Employee
- Access & Retention Programs – Front Desk Receptionist

Student Employee

Yes

Office of Student Experience & Retention

Division of Student Affairs

15

$10.00

Sophomore or Junior

The Access & Retention Programs (ARP) Front Desk Receptionist serves as a welcoming and professional first point of contact for students, staff, and visitors engaging with the department and the Transfer & Commuter Student Lounge. This student employee supports the daily operations of Access & Retention Programs and assists with services and activities connected to ELITE, ASPIRE, Evolve, and transfer and commuter student programming
. The position is ideal for a dependable, personable student who enjoys helping others, can work independently, and is comfortable assisting students from a variety of backgrounds and academic levels.

Duties include, but are not limited to:

• Greet students, staff, and visitors and provide a welcoming front-desk experience.
• Assist students with general questions and direct them to the appropriate ARP program, staff member, campus office, or resources.
• Provide front-desk support for ELITE, ASPIRE, Evolve, and Transfer & Commuter Student Programming.
• Help maintain a welcoming, organized, and student-friendly environment in the Transfer & Commuter Student Lounge.
• Monitor lounge activities and assist students with general use of the space and available resources.
• Answer and route telephone calls and assist with basic departmental correspondence as appropriate.
• Assist professional and student staff with copying, printing, preparing materials, organizing supplies, and other general office needs.
• Support departmental programs, workshops, outreach activities, and special events, including event preparation and check-in.
• Assist with distributing program information and promotional materials.
• Maintain front-desk and common areas and report supply, equipment, or facility needs to professional staff.
• Maintain appropriate confidentiality when handling student information and departmental matters.
• Complete basic administrative and data-entry tasks as assigned.
• Perform other duties that support the daily operations and mission of Access & Retention Programs.

Applicants must also be available to work evening hours from 5:00–7:00 p.m. as part of their regular work schedule. Students will work approximately 15 hours per week
, with schedules developed around departmental needs and the student’s academic schedule. Consistent attendance during assigned shifts is essential.

• Professionalism and strong customer-service skills
• Dependability and punctuality
• A positive, welcoming, and helpful attitude
• Strong verbal and interpersonal communication skills
• Ability to interact professionally with students, staff, faculty, and visitors
• Initiative and willingness to assist where needed
• Good organizational and time-management skills
• Basic problem-solving abilities
• Ability to follow directions while also working independently
• Ability to manage multiple responsibilities in a front-desk environment
• Respect for confidentiality and appropriate handling of student information
• Willingness to learn about ARP programs and university resources in order to appropriately assist and refer students

• Previous customer service, receptionist, office, or student leadership experience
• Familiarity with university programs, services, and campus resources
• Experience working with students or in a student-centered environment
• Basic proficiency with Microsoft Office and common office technology

Access & Retention Programs supports students through intentional programming, engagement, and resources designed to strengthen their connection to the university and support their continued success. The department…