Dispatcher, Customer Service​/HelpDesk

Named after Texas' legendary hero, General Sam Houston, the university boasts a rich historical legacy that resonates with the spirit of Texas, which provides a balance between a peaceful, natural setting and proximity to urban amenities. With a student population of over 21,000, SHSU offers a vibrant and dynamic community. SHSU has a small town feel with large scale opportunities. Located in the Piney Woods region of East Texas and just an hour drive north of Houston, Huntsville provides area residents with a sense of community and belonging.

SHSU offers compelling options for individuals seeking a fulfilling and impactful career including a superior benefit package , competitive salaries and a flexible work environment fostering work/life balance. SHSU offers programs that support a healthy work-life balance, contributing to employee well-being and job satisfaction, as well as, professional development opportunities with our educational assistance and dependent assistance programs.

This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.

Requisition S Title Dispatcher I - 2 Positions to be Filled FLSA status Non-Exempt Hiring Salary This position is a pay grade
6. Please see Pay Grade Table at:
https://pa-hrsuit

Technical/Para-Professional Department Public Safety Services Division Division of Finance and Operations

High School graduate or G.E.D. equivalent. Some college or continued education preferred. Courses in management, public safety, or communications helpful. Experience in dispatching and certification from Texas Commission of Law Enforcement ( TCOLE ) also preferred. Must stay up-to-date with any continuing education, training, or recertification processes necessary to keep required license/certification valid. Additional education may be considered in lieu of experience.

Answers calls and transfers to the proper offices. Receives calls for police services and dispatches police personnel by two-way radio.

Answers all incoming telephone calls to Public Safety Services and transfers to appropriate office. Receives calls for assistance and information. Relays calls for assistance to police patrol units by two-way radio. Documents calls for service with activity, location, and status in the computer aided dispatch system for public safety personnel, and quickly disseminates information. Assigns appropriate public safety personnel to routine and emergency calls for service.

Monitors the university’s alarm system. Operates the Texas Law Enforcement Telecommunications System in accordance with the Texas Crime Information Center ( TCIC ) and National Crime Information Center ( NCIC ) policies and procedures. Responds to complaints and grievances. Ensures all equipment in the Communication Office is maintained and in proper working order. Establishes training procedures and materials for personnel and instructs and trains in methods and procedures.

Performs other related duties as assigned.

Requires the ability to type and be capable of using standard equipment common to most offices including computers. Simultaneously inputs, retrieves, and maintains information, reads from both computer screens and printouts, and operating up to two keyboards t be accurate in business mathematics, spelling, grammar, and punctuation. Must communicate effectively in English, both orally and in writing. Remains aware of university policies and campus events in order to give proper information that is requested.

Maintains all…