Technical Supervisor, Lab Serv - CMC - Estelle

The mission of Correctional Managed Care is to address the healthcare needs of underserved patient populations within the Texas Department of Criminal Justice (TDCJ) and the Texas Juvenile Justice Department (TJJD).

Technical Supervisor, Laboratory Services provides leadership oversight to pre-analytical, specimen collection, specimen processing and/or laboratory support areas. As a leader in these areas, the supervisor must be an expert in specimen identification, specimen integrity, specimen accessioning and the best laboratory practice. Supervises the daily operations of a Laboratory Division or major function of a Clinical Laboratory. Possesses the technical and leadership skills to supervise personnel;

coordinate operations, organize and improve workflow for the division; and communicate with staff, management, and senior leadership.

• Responsible for recruitment, hiring, orientation, training, supervision, evaluation, competency assessment, coaching, disciplinary action and/or termination process of divisional employees.
• Supervises daily and technical operations and quality management activities for the division.
• Supervises the work of laboratory personnel engaged in performing routine and specialized technical procedures, including planning laboratory work, evaluating work performed, and handling procedural and technical laboratory problems.
• Develops, reviews, and revises policies and procedures in accordance with departmental, hospital, and regulatory standards.
• Coordinates review and revision of the Laboratory Test Directory.
• Responsible for ensuring that the laboratory division functions with the appropriate level of staff to guarantee an efficient operation.
• Reviews and evaluates accuracy of lab data and reports patient results with all required documentation.
• Ability to work independently within established guidelines, apply problem‑solving skills, meet deadlines and meet urgent patient, provider, and system needs.
• Assists personnel with complex procedures, exercising independent judgment and responsibility.
• Responsible for all Quality Management activities including but not limited to evaluating quality of reported test results, quality control and equipment maintenance procedures, proficiency testing and verifying appropriate documentation is maintained and corrective actions are implemented as necessary.
• Participates in the establishment and implementation of the quality assurance and continuous process improvement program including quality monitors, incident reports, corrective actions, and documentation.
• Responsible for developing, evaluating, and implementing all new procedures, reagents, systems, and instruments for use in the division.
• Prepares financial reports and works closely with division leadership.
• Maintains a sufficient inventory of material supplies and equipment for the performance of daily duties.
• Ensures staff comply with requirements for continuing education and verifies documentation for departmental records.
• Communicates pertinent information to staff members, management, medical directors, and other divisions.
• Performs routine laboratory procedures/tests as needed.
• Instructs and trains students.
• Available to cover different shifts if requested to guarantee patient care.
• Responsible for maintaining compliance with regulatory accreditation standards.
• Adheres to all safety protocols in each laboratory area.
• Adheres to internal controls and reporting structure established for department.
• Performs other related duties as required.

• Strong organizational skills to facilitate managing several projects at one time.
• Strong diagnostic and problem‑solving skills with ability to provide multiple options for problem resolution.
• Competent use of personal computers and general office applications, including Word, Excel, PowerPoint, and Microsoft Outlook.
• Broad knowledge of Lab Services principles and practices.
• Knowledge of regulatory requirements per the accredited body of the College of American Pathologists.
• Ability to work independently and with minimal day‑to‑day supervision while delivering high quality work product.
• Ability to…