Director of Clinical Operations - Conroe, TX

Educational and Experience Requirements

Bachelors degree in healthcare administration, or business;
Masters preferred. Five years of progressive leadership experience in clinical operations; preferably within an academic medical, primary care, or multispecialty environment. Demonstrated expertise in healthcare operations, regulatory compliance, revenue cycle management, and EHR systems.

COM Clinical Practice
Full Time
Open until filled:
Yes
Requisition: ES

Serves the College of Osteopathic Medicine by overseeing all operations of the SHSU Physicians clinical faculty practice located in Conroe, Texas. Manages day‑to‑day operations and provides leadership and guidance in processes to provide patients with a positive experience when seeking health services in the facility. Provides leadership in advancing the clinic’s mission to provide outstanding care to the community while supporting the educational focus of the college.

• Strategic and Operational Leadership

  Provides overall leadership and direction for daily operations of the primary care and multispecialty clinical practice. Develops and executes strategic plans to support clinic growth, patient access, provider productivity, and operational efficiency. Serves as the primary operational liaison between clinical faculty, university leadership, and external partners. Oversees clinic support staff, including hiring, training, performance management, and workflow optimization.

• Clinical Operations Management

  Manages all aspects of clinic operations, including patient scheduling, registration, call center management, front‑office workflow, provider support staffing, and physical plant oversight. Leads operational initiatives to enhance patient experience, streamline patient flow, and support high‑quality care delivery. Builds and monitors key performance indicators (KPIs) related to access, efficiency, quality, patient satisfaction, and provider utilization.

• Financial Oversight and Revenue Cycle Management

  Manages clinic budgeting, forecasting, expense control, and collaboration with the SHSU Financial Department. Oversees the full revenue cycle, including coding, billing, collections, charge review, and denial management. Works with finance and administrative leadership to evaluate monthly financial performance and implement strategies for financial optimization.

• Compliance, Risk Management and Regulatory Standards

  Ensures full compliance with HIPAA, OSHA, CMS/Medicare, Medicaid, commercial insurance requirements, and other federal/state regulations. Oversees clinic policies/procedures, internal audits, regulatory documentation, and risk mitigation processes. Manages credentialing and enrollment of providers with all payers and facilities.

• Electronic Health Record and Technology Management

  Oversees the electronic health record (EHR) and practice management system, including optimization, workflow design, data quality, and user training. Ensures accurate and timely regulatory reporting (e.g., MIPS, quality measures). Collaborates with IT to support system enhancements, upgrades, and integration of new technologies.

• Education and Academic Support

  Collaborates with faculty and academic departments to integrate student doctors and residents into clinical workflows. Ensures operational processes support high‑quality medical education in a safe, efficient, and patient‑centered environment. Coordinates clinic engagement with academic activities, rotations, and faculty development needs.

• Marketing, Growth, and External Relations

  Works with university and clinic marketing teams to expand patient base, develop community partnerships, and promote clinical services. Participates in strategic initiatives to enhance brand visibility, referral channels, and clinic reputation. Assists leadership in expanding the clinical enterprise in Conroe, Texas and regionally.

• Patient Experience Leadership

  Develops and leads patient satisfaction initiatives, service recovery processes, and systems to improve communication, responsiveness, and overall patient experience. Ensures call center performance meets access and service…