Technician - Service Desk

Overview

Requisition: S

Occupational Category (Staff Positions Only): Technical/Para-Professional

Hiring Salary: Monthly-Staff

Department: IT Engagement

Supports and maintains computer accounts, systems, software, and peripherals. Troubleshoots level one problem areas in a timely and accurate fashion.

• Associates degree in a related field.
• One year of experience in a related field.
• Working technical knowledge of network protocols, operating systems (Windows and MacOS) and standards, including multimedia systems (e.g., Crestron, Extron, or Polycom), productivity software such as Microsoft Office, and printers, is required.
• Certifications may be required by the department.
• Preferred experience working in higher education.
• A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.

• Installs, configures, tests, and troubleshoots level one user workstation hardware, software, and peripheral devices with supervision.
• Accurately identifies and escalates large-scale problems to the proper teams for resolution.
• Provides initial contact, documentation, troubleshooting, and support, conveying resolutions to client issues and requests.
• Collaborates effectively with SHSU team members within and outside of immediate work group.
• Performs other related duties as assigned.