Student Employee-Academic & Research Technologies- Tech Shop

Student Employee – Academic & Research Technologies – Tech Shop (2 Positions)

Nature &

Purpose:

To configure and deploy campus-wide computer hardware and software while providing Level 2 technical support.

Receives general supervision and mentoring from Desktop Support Manager and full-time technicians. Collaborates with full-time staff to assign tasks, set priorities, staff training and help oversee day-to-day operations.

• Assist with the configuration and installation of various types of computer systems and peripherals.
• Troubleshoot hardware and software issues reported through the ticketing system.
• Maintain accurate records of all work performed on tickets that may be assigned to the Student Technician.
• Maintain active communication via phone and email with the client who placed the work order.
• Assist with team-wide projects such as moving department computer equipment to a different location or replacing computers in academic computer labs.
• Other duties as assigned.

• Be able to work 15–28 hours per week.
• Be a current SHSU student and be enrolled in at least 6 credit hours.
• Have a valid driver’s license.

• Have some experience working with computer hardware and peripherals.
• Have some experience working with the Windows 11 operating system. Experience with macOS/iOS is a plus.
• Good verbal and written communication skills.
• Willingness to learn new skills and observe processes, policies, and rules.
• Be able to responsibly balance work and personal life.
• Be dependable.
• Have initiative.
• Be team-oriented.
• Able to carry loads up to 50 pounds.

Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court.

Sam Houston State University is an at will employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions at SHSU require background checks in accordance with Education Code §51.215.