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Government Administration Human Services/ Social Work

Ombudsman II - Victim Offender Mediation - Division - Austin​/Huntsville

Job in Huntsville, Walker County, Texas, 77344, USA
Listing for: VICTIM SERVICES
Full Time position
Listed on 2026-02-16
Job specializations:
  • Social Work
    Government Administration, Human Services/ Social Work
  • Government
    Government Administration, Human Services/ Social Work
Salary/Wage Range or Industry Benchmark: 2054 USD Weekly USD 2054.00 WEEK
Job Description & How to Apply Below
Position: Ombudsman II - Victim Offender Mediation - Victim Services Division - Austin/Huntsville (713654[...]

Job Description Organization

VICTIM SERVICES

Primary Location

United States-Texas-HUNTSVILLE

Job

Office and Administrative Support

Employee Status

Regular

Schedule

Full-time

Travel Extensive

Pay

Salary: $4,108.35 (Ret 2.5% Less)

Pay Basis

Monthly

Hazardous duty/Longevity Pay

Longevity Pay

Work Site Visits

No

Study Material

No

Overtime Status

Non-exempt

Job Posting

Feb 10, 2026, 3:00:17 PM

Closing Date

Feb 20, 2026, 5:59:00 AM

JOB SUMMARY

Performs moderately complex mediation work. Work involves assisting individuals in resolving various situations; preparing participants for conferences, meetings, hearings, and proceedings; and investigating complaints. Works under general supervision with limited latitude for the use of initiative and independent judgment.

ESSENTIAL FUNCTIONS
  • A. Advises on and explains state and federal rules, regulations, policies, and procedures relevant to victim assistance and other specific areas; provides information and assistance regarding agency programs; and communicates with various groups on behalf of victims and offenders participating in the mediation process.
  • B. Facilitates the sharing of information between victims and offenders in the Victim Offender Mediation Dialogue (VOMD) program; assists crime victims in initiating mediation with the offender responsible for their victimization; schedules and facilitates mediations; assists victims and offenders in preparing for mediation; coordinates offender visits with appropriate agency or community supervision staff; and schedules travel to various locations statewide to meet with victims and to TDCJ units and parole offices to meet with offenders.
  • C. Consults with various groups on issues and procedures concerning mediation proceedings; and assists in gathering and presenting information to coordinate funding, public support, and community involvement regarding mediators and victims.
  • D. Assists in planning, implementing, and coordinating the recruitment and training of volunteers to serve as mediators.
  • Performs a variety of marginal duties not listed, to be determined and assigned as needed.
MINIMUM QUALIFICATIONS

A. Education, Experience, and Training
  • Bachelor's degree from a college or university accredited by an organization recognized by the Council for Higher Education Accreditation (CHEA) or by the United States Department of Education (USDE). Major course work in Criminal Justice, Mental Health Counseling, Psychology, Social Work, or a related field preferred. Each year of experience as described below in excess of the required five years may be substituted for thirty semester hours from an accredited college or university on a year-for-year basis.
  • Five years full-time, wage-earning criminal justice, mediation, ombudsman, social services, program administration, technical program support, or victim services experience.
  • Correctional custody, parole, or probation experience preferred.
  • Victim services experience preferred.
    • B. Knowledge and Skills
  • Knowledge of applicable state and federal laws, rules, regulations, and statutes.
  • Knowledge of the principles and practices of victim offender dialogue, counseling, and mediation preferred.
  • Knowledge of agency and departmental organizational structure, policies, procedures, rules, and regulations preferred.
  • Skill to communicate ideas and instructions clearly and concisely.
  • Skill to coordinate with other staff, departments, officials, agencies, organizations, and the public.
  • Skill to interpret and apply rules, regulations, policies, and procedures.
  • Skill in administrative problem-solving techniques.
  • Skill in public address.
  • Skill in the use of computers and related equipment in a stand‑alone or local area network environment.
  • Skill to prepare and maintain accurate records, files, and reports.
  • Skill to conduct investigations.
  • Skill in mediation and dispute resolution.
  • Skill to train others.
    • ADDITIONAL REQUIREMENTS WITH OR WITHOUT REASONABLE ACCOMMODATION
  • A. Ability to walk, stand, sit, kneel, push, stoop, reach above the shoulder, grasp, pull, bend repeatedly, identify colors, hear with aid, see, write, count, read, speak, analyze, alphabetize, lift and carry under 15 lbs., perceive depth, operate a motor vehicle, and…
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