Customer Service Administrator

Job Overview

The Customer Service Administrator 2 provides intermediate-level clerical support to the Service Center, assisting with customer service, appointments, dispatch support, payroll, human resources, and general secretarial tasks.

• Respond to calls or contact customers regarding shipment status, billing questions, CODs, driver collection, tracing, problems, or rating information.
• Research and answer requests for information from internal customers or other Service Centers.
• Call and schedule delivery appointments and assist drivers with pick-up or delivery problems.
• Calculate hours worked and linehaul miles, compile driver hours of service, and complete driver log summaries.
• Assist with generating manifests, closing loads, and entering closed, dispatched, and arrived loads into the computer system.
• Provide clerical support to Service Center Account Managers, Account Executives, or Senior Account Executives.
• Make follow-up calls to customers as requested for sales leads and maintain the sales appointment schedule.
• Key pay data into the payroll system.
• Coordinate recruiting efforts, including advertising, resume screening, and scheduling interviews.
• Coordinate new hire orientation and schedule training classes or order supplies.

• High School Diploma or GED.
• Ability to pass background check and alcohol and drug test.
• At least 6 months of related experience or previous office experience.
• Strong customer relations skills to communicate effectively with internal and external customers.
• Ability to manage multiple tasks with interruptions.
• Computer skills and familiarity with Microsoft Office applications.
• Preferred experience with Customer Service, Microsoft Outlook, Microsoft Excel, and multi-line phone systems.

Pay: $20.86 - $25.76 per hour.

Work Shift:

First Shift. Video:

Southeastern Freight Lines provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, pregnancy, genetics, protected veteran status, military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.