O&O Park Team Lead

Team Lead – Full-time Onsite

Department: Operations
Reports to: General Manager
Travel: N/A
FLSA: Non‑Exempt

At Sky Zone, our mission is to enrich lives through the power of boundless play. We create unforgettable experiences for birthdays, team events, and school parties, and we are recognized as a top franchise and growth brand.

Team Lead is an early‑leadership role for high‑potential individuals who are dependable, driven, and ready to learn. You will rotate through key operational areas – Sales & Service, Parties & Events, and Food & Beverage/Facilities – gaining real responsibility and leadership experience.

• Leadership & Operations – Act as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability. Provide on‑the‑floor leadership, coach, support, and delegate to Team Members across all departments. Step into any area (Programs, Café, Front Desk, Events, etc.) to maintain seamless guest experiences and operational flow. Communicate guest issues, operational challenges, or safety concerns to the Management Team.
• Guest Experience & Sales – Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings. Create memorable guest interactions by modeling service excellence and mentoring Team Members in customer engagement.
• Safety & Compliance – Enforce all safety policies, complete incident reports when necessary, and ensure all opening, closing, and shift procedures are executed with consistency and accuracy. Maintain cleanliness and operational readiness of the park throughout the shift.
• Rotational Leadership Development – Lead different departmental functions:
  • Sales & Service Lead – Drive front desk performance and membership sales while delivering service excellence. Coach team members to maximize conversions and deliver consistent guest satisfaction.
  • Parties & Events Lead – Oversee execution of birthday parties, group events, and corporate outings. Manage scheduling, staffing, and upsell opportunities for all party and event programs.
  • F&B & Facilities Lead – Manage inventory and ordering of all café items, maintain health and safety standards, and oversee maintenance of equipment and attractions. Lead facilities projects to elevate the guest experience.

• Available primarily on weekends to help drive service and engagement. Rotates as needed to cover breaks and time off for other Leads.

• Minimum of 18 years of age.
• Minimum of 2 years of progressive experience in operations or guest‑facing roles, ideally in a fast‑paced environment.
• Prior supervisory or leadership experience.
• Background in retail sales, food & beverage, amusement/entertainment, or recreation strongly preferred.
• Basic proficiency with technology, including POS systems and Microsoft Office Suite.
• Availability to work evenings, weekends, and holidays.
• Reliable, self‑motivated, organized, and eager to grow into higher levels of responsibility.
• Strong interpersonal and communication skills with the ability to motivate, coach, and positively influence others.
• Curiosity about how daily operations connect to the bigger picture.
• A hands‑on, team‑first mindset; quick to jump in where needed and support others without being asked.
• Strong sense of personal ownership; show up prepared, follow through, and lead by example.
• Sound judgment and the ability to stay respectful, calm, and coachable in high‑pressure moments.
• Ability to lift and carry a minimum of 20 pounds as needed.

Team Leads are future leaders in training. You help create a positive park culture, support operations in real time, and step into leadership moments that help everyone succeed. This role offers growth, responsibility, and the opportunity to lead with integrity.

Compensation is $16/hr based on qualifications, experience, and performance. Full‑time employees enjoy a competitive benefits package including medical, dental, and vision coverage, as well as a 401(k) plan with company matching. Eligibility for 401(k) is based on age and tenure requirements.

Circus Trix and its brands are proud to be equal‑opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members.