Collections Associate

Company Overview

Founded in 1910
, KONE () is a global leader that provides elevators, escalators, and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient, and reliable.

Our operations in over 60 countries around the world have helped us achieve our position as an innovation and sustainability leader () and have earned repeated recognitions by Forbes () and Corporate Knights for clean capitalism.

Are you ready to make your next career move to join our team as our Collections Associate for KONE Americas?

• Do you enjoy maintaining detailed records of collection activities, communications, and ensuring accurate contact information?
• Does contacting customers to collect outstanding payments motivate you?
• Do you thrive in areas where you negotiate payment plans and settlements within company guidelines?
• Are you skillful with monitoring accounts to identify overdue payments and take appropriate action (credit memos, refunds, credit holds, Notice of Intent Letter, Final Demand letter, lien waivers, etc.)?
• Do you demonstrate a passion for and are committed to collaboration?

Location of position:
Flexible within district.

As our Collections Associate, you will be responsible for managing and collecting outstanding accounts receivables from service customers. This role ensures timely payments, resolves discrepancies, and maintains accurate records to support the financial health of the organization.

• Strong communication and negotiation skills.
• Excellent problem-solving abilities.
• Ability to handle difficult conversations with professionalism and empathy.
• High level of attention to detail and accuracy.
• Proficiency in using accounting software and Microsoft Office Suite (Excel, Word, Outlook).
• Knowledge of relevant laws and regulations related to debt collection.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Ability to handle sensitive information with confidentiality and professionalism.
• 2+ years of progressive and successful experience in a collections role or a related field.
• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field is preferred; however a high school diploma or equivalent is required.

• We value your authentic self.
• Collaborative, creative, and supportive work environment.
• Passionate about safety, quality, and innovation.
• We care about the communities where we live and work.

• Competitive salary
• Flexible work schedule
• Opportunities to learn and grow
• 401K Employer Match
• 401k Employer Non-elective Contribution
• Well-being Program
• Medical, Prescription, Dental and Vision Insurance
• Digital Health Solutions & Telehealth
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Employee Family Assistance Program (EFAP)
• Family & Medical Leave
• Parental Leave
• Leave to Care for a Domestic Partner
• Paid Time Off & Holidays
• Company Paid Life and AD&D Insurance
• Supplemental Life and AD&D Insurance
• Company Paid Short-term and Long-term Disability
• Buy-Up Long-term Disability
• Critical Illness Insurance
• Hospital Indemnity & Accident Insurance
• Identity Theft Protection
• Legal Insurance
• KONE Credit Union
• Tuition Reimbursement
• Commuter Benefits

Minneapolis: $68,700 - $94,490
Omaha, Oklahoma City, Sioux Falls, Wichita, Little Rock: $61,000 - $83,820
Des Moines: $64,200 - $88,220

KONE Annual Bonus plan at 5% Target Incentive (50/50) based on achievement of company goals and individual goals.

KONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.