Empathetic Call Specialist

Premier Disability Services
, a division of Internet Brands. We are seeking qualified Applicant Call Representatives to join our high-volume call center team based in Minneapolis, MN.

Premier Disability Services, LLC® is a full-service Social Security Disability advocacy firm. We assist individuals in successfully obtaining their Social Security Disability benefits.

The role will assist claimants with completing the Social Security application, by asking a series of personal questions to obtain necessary information about their disability and qualifications for disability benefits. Calls typically last 30-45 minutes, and the Applicant Call Representative must demonstrate patience and empathy. The position must ensure that the application is completed fully and accurately.

$14.50/hr (remote) OR $18.00/hr (onsite in MN) with the opportunity to earn up to $750/month in performance-based bonuses.

Onsite in Minnesota OR Remote in Georgia, Iowa, Texas, South Dakota, Kansas

• Minnesota (Brooklyn Park):
  Onsite only – Pay Starts at $18/hr
• All other listed states:
  Remote – Pay starts at $14.50/hr

Full-Time, hourly, non-exempt

Monday–Friday, 8:00 AM – 6:00 PM CST

• Completes the online application for the claimant.
• Asks a series of personal medical questions.
• Uses several systems to complete the process: website, internal, and order management systems.
• Demonstrates empathy, compassion, and patience.
• Maintains confidentiality of sensitive information.
• Meets productivity and quality goals.
• Uses call management software to answer calls, adhere to specified schedule, and handle breaks.

• Previous experience in a call center environment.
• Customer service orientated with demonstrated ability to show empathy.
• Excellent written and verbal communication skills.
• Must be patient and inclined to help others.
• Must be detail oriented.
• Ability to achieve high productivity and quality standards.
• Proficient working knowledge of Windows OS, Internet, and associated software.
• Bilingual – English/Spanish a plus.

In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short‑term and long‑term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well‑being coaching services.

In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services. For more details, feel free to inquire during the interview process.