Assistant General Manager

job description

role summary: strives to meet and exceed guest needs and expectations. Effectively schedules and oversees the front office staff and provides managerial support to other employees when the gm is not available. Manages in ways that support high productivity, encourage strong morale, and align with the company values. Manages daily operations in coordination with the gm to help build stable and efficient operations.

Responsible for other duties as assigned.

key outcomes:

• address and resolves all guest complaints professionally and efficiently through direct interactions, staff support, and other available resources
• interacts with guests to build relations and ensure that their expectations are being met by representing the spirit of hospitality according to the culture and values of hegg hospitality
• provides ongoing guest service training and support to all employees and maintains all training records
• works with the gm to identify and address guest service opportunities and obstacles, and communicate results of guest feedback in a timely manner
• supports the gm with the hiring, training, and development of hotel team members
• practices effective communication and provide mentoring in ways that enhance performance and create a positive environment
• assists the gm and sales team in achieving revenue and expense targets
• invests in our three core values of the hegg vision:
  • we always find a way
  • be better every day
  • we are better together

benefits include:

• paid vacation
• group health insurance
• group dental insurance
• group vision insurance
• group life insurance
• employer-matched 401k
• worldwide hotel discounts
• eap
• mental health days

requirements:

ability to be on feet for up to 8 hours.
ability to lift up to 40 lb.
detail oriented.
customer service experience helpful.
works well alone and with others.

equal opportunity employer

notice to applicants: applicants for employment with hegg companies, inc., must pass a pre-employment drug test and pre-employment background investigation. Any offer of employment is contingent upon successfully passing all company pre-employment screenings.