Desktop Support Specialist

Overview

AMERICAN SYSTEMS has integrated with Epsilon, Inc., expanding resources and opportunities for growth and innovation. Join a dynamic, collaborative environment dedicated to customer success.

The Desktop Support Specialist I is responsible for providing essential support for desktop and laptop PCs, ensuring compliance with licensing and regulatory requirements.

Your role involves offering technical assistance to users, resolving IT support tickets, and assisting with software and hardware installations. You will also provide support for Microsoft Teams Rooms and coordinate mobile device management.

In this position you will:

• Provide desktop support for users, including PCs, laptops, tablets, mobile devices, and printers.
• Assist in ensuring compliance with licensing, regulatory, and security requirements.
• Support the IT Service Desk by handling basic technical issues.
• Assist in installing and maintaining software and hardware according to established standards and procedures.
• Assist with Microsoft Teams Rooms by troubleshooting issues and managing equipment.
• Assist in coordinating with Mobile Device Manager for mobile device issuance and replacement.
• Assist with automated software deployments and maintaining hardware/software inventories.
• Support Cyber Security Specialists during response activities.
• Assist in maintaining accurate records of hardware and software inventory.
• Assist in installing and configuring stand‑alone and network printers.
• Provide basic support for Microsoft Teams Rooms and troubleshooting associated issues.
• Assist in site visits for software upgrades and basic computer‑related issue resolution.
• Provide tier 1 support for Entrust‑related issues and ensure timely resolution of requests.
• Assist with the setup and delivery of new desktops and laptops.
• Assist in ensuring proper disposal of surplus IT software and hardware according to policy.

• All candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C), we will not consider candidates who do not meet this condition.
• Must be able to pass a federal background investigation and obtain a Public Trust.
• Basic proficiency in current and future Microsoft Office and Windows versions.
• Basic knowledge of Active Directory, Exchange, LDAP, and audio/video conferencing systems.
• Basic troubleshooting and remote user support skills.
• Some experience in problem analysis and solution identification.
• Must possess a valid state driver’s license; travel between customer sites may be required.
• Must be able to present acceptable identification for customer badging and site access, such as a REAL  driver license, U.S. Passport, or other approved document from the GSA Required Identification List.

AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $20.00/Hr. – USD $29.00/Hr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program, offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.

EEO Race/Sex/Disability Status/Veteran Status