Sales Associate

Overview

At Five Below our growth is a result of the people who embrace our purpose:
We know life is better when you are free to Let Go & Have Fun in an amazing experience, with unlimited possibilities, priced so low you can always say yes to the newest, coolest stuff. This role focuses on delivering outstanding customer service while driving sales, and keeping merchandise organized and the floor well-stocked.

• Greet and assist customers promptly:
  Approach and acknowledge customers immediately, provide assistance, and handle multiple customers efficiently.
• Understand and meet customer needs:
  Assess needs by sharing product knowledge, answering questions, directing to merchandise, and offering recommendations. Engage in suggestive selling while staying informed on product availability.
• Promote store events and promotions:
  Inform customers about current store events and promotions to enhance their shopping experience and drive sales.
• Resolve customer concerns:
  Address issues and use product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible.
• Communicate needs to management:
  Regularly inform management about merchandise restocking, service requirements, and customer feedback in a timely manner.
• Support team and company goals:
  Collaborate with the team to achieve store and company objectives, contributing to a positive work environment.

• At least 16 years old
• Available to work a flexible schedule
• Comfortable with or willing to learn technology (such as cash registers, hand-held and mobile devices)
• Good communicator with the ability to engage with customers
• Able to handle customer interactions and potential issues courteously and professionally
• Use basic information-gathering skills to solve problems
• Ability to learn procedural knowledge acquired through on-the-job training

• Frequently operate cash register
• Frequently move merchandise weighing up to 25 lbs and place/remove merchandise up to a height of 5-10 feet
• Frequently ascend/descend ladders to retrieve and stock merchandise
• Frequently position self to kneel, bend, twist, and stoop in stock room and on the sales floor
• Frequently communicate with customers, managers, and coworkers in person or by phone, exchanging accurate information
• Frequently move across the sales floor assisting customers and transporting merchandise
• Ability to work a flexible schedule including day, evening, weekends, and possibly overnight shifts and travel as required
• Identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
• Remain in a stationary, upright position for up to 80% of the time

Explore our benefits site to discover the perks and support we offer. From health coverage to financial and personal wellness, we’ve got you covered.

Five Below is an Equal Opportunity Employer
. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by law.

Five Below is committed to providing reasonable accommodations for individuals with disabilities
. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request with your contact information.

Position Type: Hourly

Position Starting At: $13.73

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