Guest Service Representative

Overview

A Guest Services Representative is passionate about providing remarkable guest service at the Guest Service Counter by offering convenient specialty products and services not offered by traditional grocery retailers (e.g. Money Orders, Western Union, Dry Cleaning, Postage, etc.). The Representative is responsible for upholding Coborn's high standard of service by supporting the front‑end and the rest of the store through cashier interventions, transaction reversals or corrections, and other unique transactions (e.g. returns, coupon refunds, exchanges).

• Maintain a "Say Yes to the Guest" attitude by providing remarkable guest service.
• Perform all front‑end functions including cashiering, bagging, running money order machines, electronic payment machines, postal machinery, copies, lottery equipment, Western Union, bookkeeping, etc.
• Assist guests with returned merchandise, overrings, and overcharges.
• Conduct cashier accuracy audits and provide low‑level troubleshooting or inform store management of problem areas such as pricing, equipment breakdowns, service levels and standards, and personnel issues.
• Provide backup services to employees in all areas of responsibility including bookkeeping, Guest Services, cashiering, bagging, and pushing carts.
• Provide backup to the Guest Service Manager and Senior Guest Service Manager in their absence.

• 10% employee discount on grocery items, with additional franchise‑specific discounts at company‑owned Ace Hardware, Caribou Coffee, Erbert and Gerbert’s, and Pet Supplies Plus.
• Get Paid Daily with Daily Pay.
• Paid Time Off (PTO/Vacation).
• Paid floating holidays and time and a half paid for hours worked on a company‑recognized holiday.
• Sunday premium pay – an extra $1 per hour for hours worked on Sundays (some exclusions apply).
• Paid military leave.
• Employee recognition programs with monetary rewards, including in‑store vouchers and employee of the month.
• Employee health & wellness programs, challenges and resources.
• Employee Assistance Program (EAP) – unlimited phone access to legal, financial, and work‑life services and up to five free in‑person counseling sessions per year.
• Access to a national discount marketplace for travel, electronics, auto/home insurance, entertainment and more.
• Tools, resources and opportunities for career growth and development.
• 401(k) plan options with a match up to 20% of the first 5% contributed.
• Employee Stock Ownership Program (ESOP).
• Education benefits including tuition discount and scholarship programs.
• Additional voluntary benefits such as vision, accident and critical illness insurance.
• Full‑time eligibility for medical & dental insurance, health savings account (HSA), flexible spending account (FSA), tuition reimbursement, adoption reimbursement, paid family caregiver leave, and company‑sponsored term life, accidental death & dismemberment, short‑term & long‑term disability insurance.

We believe that building a team of people with different backgrounds, beliefs, experiences and perspectives inspires fresh thinking and opens us to new possibilities. We are an EEO/AA Employer – All qualified individuals, including minorities, females, veterans and individuals with disabilities are encouraged to apply.