Customer Experience Coordinator

Overview

Canyon Adventure Vans is seeking a friendly, organized, and reliable Customer Experience Coordinator to support our Utah location. This role is the primary point of contact for customer communication and in-person inquiries, while also supporting daily operational workflows.

This position is ideal for someone who enjoys helping people, is comfortable using technology, and is eager to learn new systems. Training will be provided.

• Respond to customer emails, website chats, and phone calls in a timely and professional manner
• Greet and assist customers visiting the Utah location
• Answer questions related to products, orders, lead times, and general inquiries
• Assist with order lookups and basic order support using Shopify
• Use Google Workspace (email, documents, shared files) for daily communication and organization
• Track tasks and follow-ups using Asana
• Communicate clearly with internal team members to resolve customer issues
• Follow established processes and assist with ongoing improvements

• Friendly, professional, and customer-focused
• Strong written and verbal communication skills
• Organized, dependable, and detail-oriented
• Comfortable learning and using new software and systems
• Ability to multitask and prioritize in a fast-paced environment
• Prior customer service or retail experience preferred, but not required

• Competitive hourly pay: $20–$25/hour (DOE)
• Consistent weekday schedule (no weekends)
• Training and support
• Positive, team-oriented work environment
• Opportunity to grow with a well-established and growing company

Schedule:

Monday–Friday, 9:00am–5:00pm

Location:

Canyon Adventure Vans – Hurricane, UT