Family Healthcare

Job Title

Patient Services Representative

Hurricane Clinic, Family Healthcare

$18.41 to $24.86 per hour, depending on experience.

• Level I: $18.41 – $19.48 per hour
• Level II: $19.49 – $20.55 per hour
• Level III: $20.56 – $24.86 per hour

• Medical, Dental, Vision premiums paid by Family Healthcare.
• 401K match up to 5% of yearly earnings (dollar-for-dollar up to 3% and 50¢ per dollar for the next 2%).
• Profit sharing up to 5% of yearly earnings after 6 months of continuous employment.
• Paid time off and 13 paid holidays, including a floating holiday.
• Gym membership and physical activity rewards.
• Employee Assistance Program for counseling.
• Required Vaccines and Tests:
  Influenza, Clear TB, drug test; additional vaccines may be required.

• Perform receptionist, clerical, and administrative duties.
• Accept and respond to calls, schedule appointments, and verify insurance coverage.
• Collect and document payments; compile and record appropriate documentation.
• Provide excellent customer service and utilize medical and dental terminology knowledge.
• Collaborate with other staff under the direction of the Clinic Manager.

• High school diploma or GED.
• Minimum two‑year experience (three years preferred) in a medical or dental office.
• Proficient typing skills.
• Bilingual in English and Spanish strongly preferred.
• Familiarity with medical and dental office routine and terminology.
• Ability to work well as a team, exhibit integrity, use good judgment, and maintain confidentiality.
• Reliable attendance and punctuality.

• Self‑Awareness:
  Assess strengths and weaknesses; continuously build knowledge and skills.
• Interpersonal:
  Resolve conflict, maintain confidentiality, listen well, control emotions.
• Positive Attitude:
  Assume positive intentions from others.
• Communication:
  Speak clearly, listen and clarify, respond appropriately, write clearly.
• Team‑Work:
  Balance individual and team responsibilities, support others, build positive team spirit.
• Ethics:
  Treat all people with respect, keep commitments, uphold organizational values.
• Organizational Support:
  Follow policies and procedures; complete tasks correctly and on time.
• Adaptability:
  Adjust to changes, manage competing demands, handle delays or unexpected events.
• Attendance/Punctuality:
  Consistently work and be on time; cover responsibilities when absent.
• Dependability:
  Follow instructions, respond to management, take responsibility for actions, keep commitments.
• Planning/Organizing:
  Prioritize and plan work activities; use time efficiently.
• Professionalism:
  Approach others tactfully, react under pressure, treat all with respect and consideration.
• Quality:
  Demonstrate accuracy, thoroughness, seek improvement, monitor work for quality.
• Quantity:
  Meet productivity standards, complete work in a timely manner.
• Safety and Security:
  Observe procedures, report unsafe conditions.
• Employee Health:
  Pass pre‑employment drug screening and adhere to vaccination requirements.

The work environment is a typical medical office setting with appropriate climate controls. Noise level is moderate.

The position is primarily sedentary with long periods of sitting. Occasional lifting and moving up to 10 pounds, and occasionally up to 25 pounds. Vision abilities include close vision, depth perception, and the ability to adjust focus. Tasks include standing, walking, sitting, using hands, talking, hearing, reaching, occasionally climbing, balancing, stooping, kneeling, crouching, or crawling. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.